Medical Receptionist

Job summary

An exciting opportunity has become available to join our friendly and supportive reception team.

We are looking for someone with excellent communication and IT skills, with a clear and polite telephone manner.

As a receptionist you will be undertaking a wide range of reception and administrative duties. Duties can include (but are not limited to) greeting and signposting patients to the appropriate healthcare professional or service, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

• Greet patients and visitors to the surgery.
• Book in, amend and cancel patient appointments in-line with practice appointments.
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to GP where necessary.
• Ensure computerised appointment system is up to date.
• Respond and/or redirect all patient and visitor requests accordingly.
• Explain practice arrangements and formal requirements to new patients.
• Set up of new patients onto the computer system.
• Advise patients of relevant charges for private services, accept payments and issue receipts.
• Ensure reception and waiting areas are kept neat and tidy.
• Answer incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Undertake administrative tasks as allocated and arranged by Reception Manager.
• Check emails on a daily basis and check all electronic messages have been actioned.
• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Any other duties as requested by the Reception Manager.

About us

We are a very friendly and supportive team and the successful candidate will be working alongside our other valuable receptionists. We are committed to providing excellent care to our patients.