GP Practice Receptionist - ZERO HOURS

Winterton Medical Practice

Information:

This job is now closed

Job summary

We are recruiting for zero hour receptionists to join our team across two sites at Winterton and Burton Upon Statherto support our current reception team with holiday and sickness cover.

Flexibility, good team working skills, coupled with the ability to work efficiently unsupervised is essential, along with the desire to deliver an outstanding patient experience.

Main duties of the job

Welcome patients as they arrive at the practice while covering the front desk and also dealing with patient enquiries by telephone.

Make NEW and FOLLOW UP appointments for patients on the medical computer system via telephone, face to face and Klinik (online service)

Implement Care Navigation while assessing patient appointment needs and direct to the most appropriate clinician / service.

Deal with patient enquiries and raise queries with the clinical team and feedback outcomes to the patients.

Other duties as directed by the job description

About us

We are a rural GMS training practice caring for 10,000 patients, half dispensing, a provider of surgical services and a high QOF achiever. Staff including: GPs / Administrators/ Secretaries/ Receptionists/ Dispensers/ Pharmacists/ Nurse Practitioners/ Surgical Unit Staff/ Practice Nurses/ HCA's/ Cleaners and Apprentices.

Good local schools and road networks.

Date posted

25 October 2024

Pay scheme

Other

Salary

£11.70 to £11.94 an hour Dependent on Experience

Contract

Bank

Working pattern

Part-time

Reference number

A0601-24-0010

Job locations

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA


Norfolk Avenue

Burton-upon-stather

Scunthorpe

DN15 9EW


Job description

Job responsibilities

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception.

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming

To answer telephones promptly ensuring that all in-coming lines are covered at all times

To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary

Advise patients of any actions or advice requested by Clinicians

Signposting patients appropriately to most appropriate services

Undertake a variety of administrative duties including, scanning, photocopying and filing

Tidying of Reception area

Dealing with Home visit requests

Accurately maintain patients' basic demographic data on computer

Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions

Understand and adhere to all practice procedures and protocols relevant to your role

Change doctors names in waiting room and on doors if necessary

Check the Duty Dr and or GP Registrar aware of all planned and approved visits

Print FP10 and labels as required for repeat medication requests

Understanding practice policies and protocols

Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible

Personal qualities

The applicant should be able cope with working in a hectic environment

Be helpful and friendly towards patients

Have the ability to work as part of a team

Be flexible and available to work

This list is not exhaustive and can be amended to reflect the Practice needs

Job description

Job responsibilities

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception.

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming

To answer telephones promptly ensuring that all in-coming lines are covered at all times

To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary

Advise patients of any actions or advice requested by Clinicians

Signposting patients appropriately to most appropriate services

Undertake a variety of administrative duties including, scanning, photocopying and filing

Tidying of Reception area

Dealing with Home visit requests

Accurately maintain patients' basic demographic data on computer

Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions

Understand and adhere to all practice procedures and protocols relevant to your role

Change doctors names in waiting room and on doors if necessary

Check the Duty Dr and or GP Registrar aware of all planned and approved visits

Print FP10 and labels as required for repeat medication requests

Understanding practice policies and protocols

Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible

Personal qualities

The applicant should be able cope with working in a hectic environment

Be helpful and friendly towards patients

Have the ability to work as part of a team

Be flexible and available to work

This list is not exhaustive and can be amended to reflect the Practice needs

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working in a reception/ admin environment

Desirable

  • Experience of working in a GP practice.
  • Experience of working as a Doctors Receptionist
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of working in a reception/ admin environment

Desirable

  • Experience of working in a GP practice.
  • Experience of working as a Doctors Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winterton Medical Practice

Address

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA


Employer's website

https://www.wintertonmedicalpractice.nhs.uk (Opens in a new tab)

Employer details

Employer name

Winterton Medical Practice

Address

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA


Employer's website

https://www.wintertonmedicalpractice.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Assistant Practice Manager

Victoria Carnaby

victoria.carnaby1@nhs.net

01724732202

Date posted

25 October 2024

Pay scheme

Other

Salary

£11.70 to £11.94 an hour Dependent on Experience

Contract

Bank

Working pattern

Part-time

Reference number

A0601-24-0010

Job locations

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA


Norfolk Avenue

Burton-upon-stather

Scunthorpe

DN15 9EW


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