Job summary
We are part of Suffolk Primary Care, which is a group of
GP practices delivering patient care across Suffolk. We are seeking to recruit an
enthusiastic and flexible care navigator, with excellent interpersonal skills, to join our
fantastic team at The Derby Road Practice in Ipswich.
The
vacancy is for 16 hours a week; Monday 08:00-18:30 (10 hours), Thursday 12:20-18:30 (6 hours). Flexibility is crucial to accommodate training, holidays
and occasional sickness.
The Derby Road Practice supports in
excess of 19,000 patients
from a diverse range of backgrounds. We have an established team with a strong
focus on customer service and on
developing and nurturing staff in order to deliver excellent standards of
patient care. We would love to hear from candidates with healthcare
experience. We are also keen to hear from those that can show flexibility and a
range of transferable skills.
We use SystmOne and askmyGP to facilitate effective and
efficient ways of working.
You should be able to work calmly and professionally as
part of a team, with the ability to multi-task. A strong command of written and
spoken English with an excellent telephone manner is a must. Good time
management skills and the ability to follow protocols and or instruction and
attention to detail is essential.
We offer a competitive salary along with other employee
benefits, and the opportunity to join the NHS pension scheme.
We plan to hold interviews week commencing 1st September.
Main duties of the job
To receive and assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide comprehensive administrative support for the general practice and to act as focal point for patients and staff.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.
Facilitate effective communication between patients and members of the healthcare community.
Handle patient complaints in accordance with practice protocols.
To provide an efficient and accurate support to the administration team, clinicians & patients.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
Electric Car Salary Sacrifice Scheme:
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares, cycling, and gym memberships
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Job description
Job responsibilities
Key Responsibilities
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
To
ensure that the waiting area and leaflet stands are at all times kept tidy and
leaflets are re-stocked or removed as required and to check and put away
deliveries of stock as required.
Use the
surgery computer system for appointments, patient data, repeat prescriptions
and other patient related tasks.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service.
Collect
any necessary information from the patient for their consultation, deal with
any enquiries and provide any information the patient may need.
To send
out recall letters for chronic disease quality marker clinics in line with
requirements of the GP Contract.
Record
requests for home visits, ensuring accurate details are taken and print off
visit summary.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
To
prepare acute/repeat prescriptions for GP signature, ensuring at all times the
correct name, address and date of birth of the patient.
To assist
with new patient registrations together with inputting their necessary data
onto computer and making up new files/amalgamating and process amendments to
patient records.
To book
interpreters as and when required for patients and advise whether or not request
has been completed.
To
advise patients of relevant charges for private services, accept payment and
issue receipts if necessary.
To
photocopy information when required, ensuring photocopying is kept up to date
at all times.
To
cover duties of absent members of staff as and when required including cover
during tea/lunch breaks at reception as and when required.
To send
out DNA letters to patients.
To act
as chaperone when requested and print off smear forms for the patient/check
patient specific directives (PSD).
To
attend staff meetings as required and participate fully in annual staff
appraisal.
Any
other clerical/reception duties as deemed appropriate and requested by line
managers.
To be
flexible in the workplace in terms of hours worked as and when the need arises
and be prepared to work across sites.
To
operate start and end of day procedures in line with practice policy and ensure
premises are prepared for staff to receive patients and also secured after use.
Job description
Job responsibilities
Key Responsibilities
To
respond to all queries and requests for assistance from patients and visitors
at reception ensuring at all times that enquires from patients are efficiently
and courteously handled.
To
ensure that telephones are at all times answered promptly and politely at all
times, accurate messages taken and calls passed to the appropriate person as
necessary, supplying information as required in a timely fashion.
To
ensure that scanning, filing, record keeping and distribution of documents are
undertaken efficiently and promptly.
To
ensure that the waiting area and leaflet stands are at all times kept tidy and
leaflets are re-stocked or removed as required and to check and put away
deliveries of stock as required.
Use the
surgery computer system for appointments, patient data, repeat prescriptions
and other patient related tasks.
Greet
patients and log arrival on the computer/show patients how to use the automated
booking in service.
Collect
any necessary information from the patient for their consultation, deal with
any enquiries and provide any information the patient may need.
To send
out recall letters for chronic disease quality marker clinics in line with
requirements of the GP Contract.
Record
requests for home visits, ensuring accurate details are taken and print off
visit summary.
To
frank mail and prepare for posting on a daily basis and deal with including
incoming mail as required, including date stamping.
To file
all correspondence in appropriate files on a daily basis.
To
prepare acute/repeat prescriptions for GP signature, ensuring at all times the
correct name, address and date of birth of the patient.
To assist
with new patient registrations together with inputting their necessary data
onto computer and making up new files/amalgamating and process amendments to
patient records.
To book
interpreters as and when required for patients and advise whether or not request
has been completed.
To
advise patients of relevant charges for private services, accept payment and
issue receipts if necessary.
To
photocopy information when required, ensuring photocopying is kept up to date
at all times.
To
cover duties of absent members of staff as and when required including cover
during tea/lunch breaks at reception as and when required.
To send
out DNA letters to patients.
To act
as chaperone when requested and print off smear forms for the patient/check
patient specific directives (PSD).
To
attend staff meetings as required and participate fully in annual staff
appraisal.
Any
other clerical/reception duties as deemed appropriate and requested by line
managers.
To be
flexible in the workplace in terms of hours worked as and when the need arises
and be prepared to work across sites.
To
operate start and end of day procedures in line with practice policy and ensure
premises are prepared for staff to receive patients and also secured after use.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) including Grade C in English & Maths
Desirable
- NVQ level 2 in customer service
Experience
Essential
- One years experience in busy customer service or reception environment.
- Experience of working in a team.
Desirable
- Experience of working in primary care
- Use of clinical systems, including SystmOne
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent) including Grade C in English & Maths
Desirable
- NVQ level 2 in customer service
Experience
Essential
- One years experience in busy customer service or reception environment.
- Experience of working in a team.
Desirable
- Experience of working in primary care
- Use of clinical systems, including SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
