The Lighthouse Group Practice

Medical Administrator

The closing date is 18 August 2025

Job summary

The Lighthouse Group Practice is looking for a Medical Administrator to join our friendly and hardworking team, working 30 hours a week. The successful candidate will play a vital role in ensuring the efficient and accurate handling of key administrative functions across the practice. Drawn from the Care Navigators, Prescribing, and Notes teams, the team provides comprehensive administrative support, including managing email correspondence, prescription processing, document scanning, patient registrations, and digital care navigation.

The Medical Administration team is based at both Southsea Medical Centre and Devonshire Avenue, and team members work varied hours on a rota basis to cover our core and extended opening times, from 07:30 until 20:00, Monday to Friday.

Main duties of the job

The team underpins the safe delivery of care by ensuring that essential patient data and communications are handled promptly and securely. They are also key users of the practices digital systems and contribute to innovation in workflow management. Main duties of the role include, but are not limited to, care navigation, repeat prescription processing, patient registrations and deductions and document processing.

About us

The Lighthouse Group Practice is a busy and friendly inner-city GP surgery providing a full range of NHS services and care to more than 14,000 registered patients. We are committed to maintaining a high standard of patient care and customer service in a friendly, welcoming and professional environment.

Date posted

04 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0585-25-0007

Job locations

Southsea Medical Centre

Carlisle Road

Portsmouth

PO5 1AT

The Devonshire Practice

262 Devonshire Avenue

Southsea

Hampshire

PO4 9EH

Job description

Job responsibilities

Key Responsibilities

Email Management: Monitor and action practice-wide email accounts to ensure timely responses and correct task allocation.

Prescribing Support: Assist in processing repeat prescription requests, liaising with clinical staff to ensure safe and timely medication authorisations.

Document Handling: Scan, code, and assign incoming clinical and non-clinical documents via Restore and ensure these are accurately uploaded to patient records.

Patient Registrations: Manage new patient registrations, de-registrations, and updates to patient demographics in accordance with NHS guidelines.

Care Navigation Support: Utilise SystmConnect and Visiba to triage patient access requests and direct them to the most appropriate team member or service.

Notes Administration: Oversee incoming and outgoing notes, including digitisation, summarisation, and accurate patient coding.

Digital Systems Use: Operate and maintain familiarity with all practice systems including SystmConnect, Visiba, Restore, and iGPr.

Governance & Compliance: Contribute to safe, effective administration practices in line with information governance and data protection policies.