Quality Assurance Assistant

Job description

Job responsibilities

Quality and Governance Leadership

Assist the Partners with the development, implementation, and monitoring of quality assurance systems and processes.

Provide advice and guidance on quality and governance matters to the Business Partner and wider practice team.

Complaints Management

Act as the primary point of contact for all practice-related complaints.

Ensure the complaints procedure is followed according to established guidelines.

Log and track all complaints, ensuring timely responses and resolutions.

Prepare reports summarising complaint trends and lessons learned.

Significant Event Analysis (SEA)

Coordinate the documentation, review, and analysis of significant events.

Organise SEA meetings and ensure all relevant stakeholders are involved.

Track actions arising from SEA reviews and ensure implementation within agreed timelines.

Practice Audit Timetable

Develop and maintain the annual practice audit timetable.

Work with clinical and administrative staff to ensure timely completion of audits.

Compile and present audit findings to the Business Partner, identifying key trends and areas for improvement.

Meetings Organisation

Schedule and organise meetings, including Partner, clinical, and operational meetings.

Prepare and distribute agendas, minutes, and supporting documentation.

Ensure follow-up actions are tracked and completed.

Action Tracker Coordination

Maintain action trackers for key operational and strategic initiatives.

Ensure actions are assigned, monitored, and completed within set deadlines.

Provide regular updates to the Business Partner on action progress.

Person Specification

Experience

Essential

• Previous experience in quality assurance, governance, or administrative roles within healthcare or a similar setting.
• Strong organisational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive information with discretion and confidentiality.
• Proven ability to manage and prioritise workload effectively

Desirable

• Familiarity with NHS complaints procedures and significant event analysis.
• Experience working with clinical systems such as SystmOne or EMIS.
• Knowledge of audit processes and quality improvement within a healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lighthouse Group Practice

Address

Southsea Medical Centre

Carlisle Road

Portsmouth

Hampshire

PO5 1AT

Employer's website

https://www.lighthousegrouppractice.co.uk (Opens in a new tab)