Receptionist / Care Navigator

Job description

Job responsibilities

TITLE: Receptionist / Care Navigator

LOCATION: Ash Tree House, Church Street,Kirkham,PR4 2SE

RESPONSIBLE TO: Reception Manager

ACCOUNTABLE TO: Practice Manager

General Duties

As a Receptionist / Care Navigator you will be required to:

• ensure that all queries from patients are handled efficiently and courteously
• keep surgery premises tidy and safe at all times
• maintain patient confidentiality at all times

Principle Duties

1. Meet and greet patients, providing a friendly and helpful welcome.

2. Navigate patients to the right clinician and service.

3. Make new and follow-up appointments for patients via the telephone or in person at the Reception Desk.

4. Receive telephone calls and deal with enquiries/messages and/or direct them to the appropriate person.

5. Receive and record all requests for home visits, repeat prescriptions, including on-line requests etc.

6. Manage repeat prescriptions and ensure that these are signed and checked by the doctor before handing to patients.

7. Provide administrative support to clinical staff and other members of the team, such as scanning and data input.

8. Opening and closing the premises including checking heating and ventilation at the start and end of the surgery day.

9. Provide support and guidance to new staff during their induction.

10. Attend and participate in Practice and Reception Team meetings, as required.

Overall Responsibility

• Undertake any other appropriate duties or responsibilities as directed by the Managment team or Partners
• To ensure effective communication with all Clinicians and other Practice and Community staff based at the Practice
• Be aware of and adhere to Practice policies in relation to Health and Safety at Work and Fire Precautions
• To attend appropriate training courses

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

This Job Description is not intended to form a part of the contract of employment or to be a complete list of duties and responsibilities, but a guide for information to the job.

This Job Description will be periodically reviewed in the light of developing work requirements. The individual in post will be expected to contribute towards this revision.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or other General Practice business. On no account must such information be divulged to anyone who is not authorised to receive it.

Confidentiality of information must be preserved at all times whether at or away from work.

Data Protection Act, 1998

Carry out any requirements within the duties applicable to the Data Protection Act.

Health and Safety at Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice Safety policies and any statutory requirements.

Quality Assurance

Every employee is personally responsible for the quality of the work, which they individually perform. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills, and resources available to them in the furtherance of the Practices philosophy of pursuing quality in all its services.

Outside Employment/Outside Interests

If you have other work or outside interest, this must not conflict with your duties and responsibilities or your attendance for work as an employee of the Practice.

It is a condition of employment that you must inform the Practice Manager before taking up post of any private practice, work for outside agencies or other employers, voluntary work, or outside interest you have or propose to have.

This is to ensure there is no question of creating a conflict of interest with your Practice duties. You must therefore seek the Partners approval before taking on any such other work or outside interest at any time after entering the Practices employment.

Working Time Directive

You are required to comply with the regulations governing working time.

Harassment and Bullying

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

The Practice actively promotes equality of opportunity for all its employees.

Fire Training

Each member of the Practice has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

The Practice has a no smoking policy.

Disclosure Criminal Records Bureau

This post is subject to standard disclosure under the Criminal Records Bureau.

Person Specification

Qualifications

Essential

• Good standard of general education literate and numerate (i.e. GCSE equivalent).

Desirable

• AMSPAR or similar qualification related to customer services and/or
• primary care.

Other Job Requirements

Essential

• Willingness to attend training courses

Skills and knowledge

Essential

• Experience of using Microsoft Office Applications.
• Able to work on own and as part of a team.
• Good communication skills.
• Ability to cope with stressful and difficult situations.

Experience

Essential

• Experience of working in a busy customer focussed setting, office/administration environment.

Desirable

• Clinical system experience.
• Previous general practice work or NHS work.

Personal Qualities/Requirements:

Essential

• Ability to maintain confidentiality.
• Approachable.
• Courteous.
• Trustworthy & Discrete.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ash Tree House Surgery

Address

Ash Tree House

Church Street

Kirkham

Preston

PR4 2SE

Employer's website

https://www.ashtreehousesurgery.nhs.uk (Opens in a new tab)