Job responsibilities
Our GP Assistant will support the smooth
running of clinics by performing routine administration and clinical tasks on
behalf of the GP. They could support the
GPs/ANPs with urgent admin such as fast tracks, x-rays, scans and referrals
generated from our patients with an urgent acute condition.
Duties
Sorting all clinical post and prioritising for the GP in
terms of actions. Signposting some post to others such as clinical pharmacist
etc as appropriate.
Extracting all information from clinical letters that
needs coding and adding to notes
Supporting with QOF reviews
Arranging appointments, referrals, tests and follow up
appointments of patients
Completing basic (non-opinion) forms and core elements of
some forms for the GP to approve and sign such as insurance forms, mortgage,
benefits agency forms etc
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting
an on-call doctor on the phone to ask advice or arrange admission while the GP
can continue with their consultation(s)
General
Ensure that all activities are monitored and evaluated.
Attend internal meetings as required.
Work in accordance with the policies, including the equal
opportunities policy and practice.
Attend any training courses and supervision sessions as
required.
Work with due regard to the Health and Safety Policies
across the PCN, ensuring that all practices and procedures are undertaken in
accordance with issued guidelines.
Undertake any other duties as may reasonably be required
from time to time.
To be prepared to work flexibly, including evenings and
weekends if required.
Care Quality Commission
Work with the general practice teams to ensure the
practices are compliant with CQC standards.
Quality
Under supervision and support of GPs in
practices, the post-holder will strive to maintain quality within the
practices, and will:
Participate in clinical governance activity and
contribute to the improvement in quality of health outcomes through audit, risk
management and the Quality and Outcomes Framework.
Alert other team members to concerns about risk, quality
and safety.
Participate in investigation of incidents and events as
required.
Identify, apply and disseminate research findings
relating to our PCN
Collect data for audit purposes and use clinical audit to
monitor quality in the service and implement change according to findings.
Contribute to the effectiveness of the team by reflecting
on own and team activities and making suggestions on ways to improve and
enhance the teams performance.
Work effectively with individuals in other agencies to
meet patients needs.
Confidentiality
Under the Data Protection Act 2018 (alongside
the EU General Data Protection Regulations) the post holder must maintain the
confidentiality of information about patients and staff. The work is of a
confidential nature and information gained must not be communicated to other persons
except in the recognized course of duty. Unauthorised disclosure of
confidential information will result in disciplinary action and may lead to
your dismissal.
While seeking treatment, patients entrust us
with, or allow us to gather sensitive information in relation to their health
and other matters. They do so in confidence and have the right to expect that
staff will respect their privacy and act appropriately.
In the performance of the duties outlined in
this job description, the post-holder may have access to confidential
information relating to patients and their carers, practice staff and other
healthcare workers. They may also have access to information relating to the
practice as a business organisation. All such information from any source is to
be regarded as strictly confidential.
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the PCNs practices
policies and procedures relating to confidentiality and the protection of
personal and sensitive data.
Equality and Diversity
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples
rights, interpreting them in a way that is consistent with the organisations
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of
patients, carers and colleagues
Behaving in a manner which is welcoming to and of the
individual, is non-judgmental and respects their circumstances, feelings
priorities and rights
Health & Safety
Employees must be aware of the
responsibilities placed on them under the Health and Safety at Work Act (1974)
to ensure that the agreed procedures are carried out to maintain a safe
environment for patients, visitors and staff, including infection prevention
and control.
Infection Prevention and Control
It is the responsibility of all members of staff to
provide a high standard of care to patients they are involved with. This
includes good infection prevention practice.
All staff have a responsibility to comply with Infection
Prevention and Control policies and procedures, this includes:
Completing mandatory infection prevention training.
Challenging poor infection prevention and control
practices.
Ensuring their own compliance with the PCN practices
Infection Prevention and Control policy and procedures for example, standard
precautions, hand hygiene, prevention & management of inoculation incidents
Safeguarding
To be fully aware of and understand the
duties and responsibilities arising from the Childrens Act 2004 and Working
Together in relation to child protection and safeguarding children and young
people as this applies to the workers role within the organisation.
To also be fully aware of the principles of
safeguarding as they apply to vulnerable adults in relation to the workers
role, which will include recognising the types and signs of abuse and neglect
and ensuring that the Clinical Director is made aware and kept fully informed
of any concerns which the worker may have in relation to safeguarding adults
and/or child protection.
Everyone within the organisation has a
responsibility for, and is committed to, safeguarding and promoting the welfare
of vulnerable adults, children and young people and for ensuring that they are
protected from harm.
Rehabilitation of Offenders Act
This post is subject to the Rehabilitation of
Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a
submission for Disclosure to be made to the Disclosure and Barring Service
(formerly known as CRB) to check for any previous criminal convictions.
Special Working conditions
The post holder may have contact with body fluids, i.e.
wound exudates, urine, etc while in clinical practice.
To be prepared to work flexibly, including evenings and
weekends if required.
The post holder is likely to need to visit patients in
their own home.
Flexibility
This job description is not intended to be
exhaustive. The post-holder will be expected to adopt a flexible attitude
towards the duties outlined which may be subject to amendment at any time in
line with the needs of the organisation.
The post holder may be required to fulfil
other duties, as agreed with the Clinical Director, to meet the needs of the
organisation. This will involve travel to other sites within the organisation.
