Job summary
We
are a friendly, forward-thinking GP Practice based in the heart of the
community. We now have an exciting opportunity for a conscientious, friendly and hardworking receptionist to join our practice team at John Amery Drive.
We have some flexibility with the role and are ideally looking for around 26.5 hours during the week.
(Starting salary is circa £22.3k pro-rata although this is dependant on experience.)
Main duties of the job
The successful
candidate will need excellent communication skills, be highly organised, have a
positive attitude and enjoy working as part of a team. You will be committed to
putting patient care first and share our values and our passion for delivering
quality care.Experience of working in the healthcare sector is preferred.
About us
We are a very well
established group, consisting of 3 Practices all of which are located in the
suburbs of Stafford, a charming county town, with Cannock Chase, an area of
outstanding natural beauty on its borders. The historic town provides excellent
local amenities, schools, and transport connections.
As a
forward-thinking group, we offer a broad range of services with good opportunities
for development and career progression. We have ambitious plans for our future
and hope that you will be part of them.
As a valued member
of the partnership, you will have an attractive benefits package.If this role
appeals and you have the qualities we are looking for, we would love to hear from
you.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Key
Responsibilities:
- To
have a thorough knowledge of all Practice procedures and protocols,
working within them all times.
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the practice
- Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
- Ensure
patients are signposted to the right clinician and seen in a timeframe
appropriate to their symptoms
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
- Prepare
lists and notes for all surgeries and clinics held, ensuring completion of
all associated paperwork.
- Ensure
all correspondence, reports,
results etc are filed promptly and in the correct records, ensuring that
all recent correspondence is available when patients are seen.
- Open
up premises at the start of the day when first to arrive, de-activate
alarm and make all necessary preparations to receive patients.When last to
leave at the end of the day, ensure that the building is totally secured,
internal lights are off and the alarm activated.
- Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Key
Responsibilities:
- To
have a thorough knowledge of all Practice procedures and protocols,
working within them all times.
- Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the practice
- Deal
with all general enquiries, explain procedures and make new and follow-up
appointments.
- Ensure
patients are signposted to the right clinician and seen in a timeframe
appropriate to their symptoms
- Explain
practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.
- Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.
- Prepare
lists and notes for all surgeries and clinics held, ensuring completion of
all associated paperwork.
- Ensure
all correspondence, reports,
results etc are filed promptly and in the correct records, ensuring that
all recent correspondence is available when patients are seen.
- Open
up premises at the start of the day when first to arrive, de-activate
alarm and make all necessary preparations to receive patients.When last to
leave at the end of the day, ensure that the building is totally secured,
internal lights are off and the alarm activated.
- Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.
Person Specification
Experience
Essential
- The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. Computer experience is desirable but not essential as training will be given.
Person Specification
Experience
Essential
- The successful candidate will need excellent communication skills, be highly organised, have a positive attitude and enjoy working as part of a team. Computer experience is desirable but not essential as training will be given.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.