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Full-Time Receptionist (Care Coordinator)

Park House Medical Centre

The closing date is 02 March 2025

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Job summary

Join Our Friendly Team at Jubilee Park Medical Partnership

Are you a people person with a passion for helping others? Do you thrive in a fast-paced, supportive environment? We would love to have you on board! Jubilee Park Medical Partnership is a welcoming GP practice serving 12,300 patients across two sites in Carlton and Lowdham. Were looking for 3 enthusiastic, flexible, and friendly team members to join our Care Coordination Team.

What's in it for you:

  • A caring, supportive, and fun team
  • A role where no two days are the same
  • Training to help you feel confident
  • The chance to make a real difference

Available Positions:

  • Person 1:37.5 hours/week- Mon, Wed, Thur, Fri 8:00 AM to 6:30 PM (every 3rd Thursday 12:30 PM - 8:00 PM)
  • Person 2:37.5 hours/week - Mon, Tues, Wed, Fri 8:00 AM to 6:30 PM - Thurs - 10.30 AM to 6:30 PM (every 3rd Tuesday 12:30 PM - 8:00 PM)
  • Person 3:37.5 hours/week - Mon, Tues, Thurs, Fri 8:00 AM to 6:30 PM (every 3rd Thursday 12:30 PM - 8:00 PM)

Some weekend work may be required across both sites.

Why Join Us:

  • Be part of a supportive and fun team
  • Make a difference every day
  • Comprehensive training
  • A fulfilling and rewarding role

Apply today and become part of the Jubilee Park family!

Main duties of the job

Join Our Front Desk Team as a Care Coordinator

As the first point of contact for our patients, youll be the friendly face and reassuring voice they rely on. Youll be at the heart of our practice, ensuring everything runs smoothly by:

  • Welcoming patients with warmth and assisting them in person or over the phone
  • Handling reception and administrative duties with ease and professionalism
  • Collaborating with healthcare professionals to provide seamless care
  • Managing patient appointments and directing them to the appropriate services
  • Offering exceptional customer service with a positive, problem-solving mindset

This role is perfect for someone who loves helping others, thrives in a fast-paced environment, and enjoys being part of a dynamic team!

About us

Why Join Jubilee Park Medical Partnership

At Jubilee Park Medical Partnership we pride ourselves on being a friendly caring and supportive practice providing top quality care to twelve thousand three hundred patients across our two sites in Carlton and Lowdham

We are more than just a team we are a family that works hard supports each other and always puts patients first. You will be joining a dedicated and hardworking group of professionals who are passionate about making a difference every day

Who Makes Up Our Team

Our amazing practice team includes

  • GP Partners and Salaried GPs leading the way in patient care
  • Advanced Nurse Prescriber and Nurse Prescribers providing expert medical support
  • Practice Nurses and Healthcare Assistants offering compassionate hands on care
  • Reception/Care Coordination Team the friendly first point of contact for patients
  • Administration and Management Team keeping everything running smoothly

Come and be part of a practice that truly values its team and the difference they make.

Date posted

10 February 2025

Pay scheme

Other

Salary

£11.94 an hour Rising in April 2025

Contract

Permanent

Working pattern

Part-time

Reference number

A0567-38-1110

Job locations

61 Burton Road

Carlton

Nottingham

NG4 3DQ


Francklin Road

Lowdham

Nottingham

NG14 7BG


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Flexibility to work across sites is essential.

Please read the attached Job Description and Person Specification.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Flexibility to work across sites is essential.

Please read the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • Customer service qualification (NVQ) or equivalent
  • NVQ Level 2 in Health and Social Care

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • SystmOne user skills

Knowledge

Essential

  • An understanding of a General Practice reception environment

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Other

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Desirable

  • Own Transport
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (C or above)

Desirable

  • Customer service qualification (NVQ) or equivalent
  • NVQ Level 2 in Health and Social Care

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure

Desirable

  • SystmOne user skills

Knowledge

Essential

  • An understanding of a General Practice reception environment

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties

Desirable

  • Experience of working in a health care setting

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Other

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Desirable

  • Own Transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park House Medical Centre

Address

61 Burton Road

Carlton

Nottingham

NG4 3DQ


Employer's website

https://www.thejubileepractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Park House Medical Centre

Address

61 Burton Road

Carlton

Nottingham

NG4 3DQ


Employer's website

https://www.thejubileepractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Charlotte Wright

charlotte.wright74@nhs.net

01159404333

Date posted

10 February 2025

Pay scheme

Other

Salary

£11.94 an hour Rising in April 2025

Contract

Permanent

Working pattern

Part-time

Reference number

A0567-38-1110

Job locations

61 Burton Road

Carlton

Nottingham

NG4 3DQ


Francklin Road

Lowdham

Nottingham

NG14 7BG


Supporting documents

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