Care Coordinator

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Read code data on SystmOne

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Raise queries via tasks to appropriate member of staff and deal with tasks in the reception task list in an appropriate order

m. Action tasks set by clinicians and other members of the practice team via the clinical system and by email

n. Sort and route external mail to include scanning attachments to the electronic clinical record following practice policy.

o. Assist the practice in the call/recall of patients

p. Complete opening and closing procedures in accordance with policy

a. Support the management of repeat prescriptions, ensuring they are processed accurately and efficiently

b. Distribute completed prescriptions

c. Distribute dispensed medication ensuring that patients correctly complete the exemption boxes and give correct payment

q. Action incoming emails

r. Carry out system searches as requested

s. Maintain a clean, tidy, effective working area at all times

t. Monitor and maintain the reception area and notice boards

u. Support administrative staff, providing cover during staff absences

d. Ordering and monitoring of stationery supplies

e. Attend organised training events and updates for non-clinical staff

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• Customer service qualification (NVQ) or equivalent
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a health care setting
• Experience of working in a GP practice

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills

Knowledge

Essential

• An understanding of a General Practice reception environment

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Satisfactory Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park House Medical Centre

Address

61 Burton Road

Carlton

Nottingham

NG4 3DQ

Employer's website

https://www.parkhousemedicalcentre.com/ (Opens in a new tab)