Job summary
We are looking for a part-time, well-motivated person, 27.5 hours per week, with excellent interpersonal skills, telephone manner and general office experience to join our Reception Team at Wombwell Medical Centre. An understanding of the EMIS Web clinical system is desirable but not essential, as full training will be given.
Main duties of the job
To be responsible for general administrative and reception duties in the Practice working with our established processes, policies and procedures to provide a comprehensive high-quality service handling patient and visitor enquiries efficiently and courteously.
Your regular duties in this role will include telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
About us
We are a dynamic practice in Barnsley, led by visionary
partners committed to driving positive change in healthcare. One of our
partners serves as the Clinical Director for the Primary Care Network, which
uniquely positions us to lead with shared management and clinical expertise.
Our culture is one of encouragement, support, and a
relentless drive to enhance the quality of healthcare services. If you are
passionate about making a difference and eager to be part of a progressive
team, this opportunity is for you.
Hurry and submit your CV today. We are considering
applications on a first-come, first-served basis. Don't miss out on the chance
to be part of our innovative journey towards better healthcare for all.
We reserve the right to close this advert early, or when the
allocated number of applications has been reached.
Job description
Job responsibilities
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Wombwell Medical Centre. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Primary Duties and Responsibilities: Patient Interaction & Reception Duties
- Greet patients and visitors politely and professionally
- Answer telephone calls, manage queries and transfer calls as necessary
- Book, amend and cancel appointments via EMIS Web
- Deal with requests for urgent appointments and signpost appropriately
- Handle face-to-face, telephone and online queries in a calm and efficient manner
- Ensure all messages and communications are accurately recorded and passed on to the appropriate staff
Administration Duties
- Manage incoming and outgoing correspondence.
- Assist with prescription requests and online communications
- Process tasks and messages via AccuRx, EMIS Web, and Emails
- Update patient records accurately in line with GDPR and confidentiality policies
- Maintain the reception area in a tidy and welcoming condition
Systems and Software
- Confidently use EMIS Web, AccuRx, and Emails
- Carry out regular checks on appointment books, clinics, and tasks
- Support clinical and management staff in the smooth operation of the daily workflow
Teamwork and Flexibility
- Be willing to work flexibly to cover sickness or leave when required
- Attend regular team meetings and training sessions
- Maintain good working relationships with colleagues and clinical staff
Respect the roles of others and work collaboratively.
Job description
Job responsibilities
To provide high-quality front-of-house and administrative support to patients, visitors, and the clinical team at Wombwell Medical Centre. The receptionist is a key part of the practice team, ensuring patients are welcomed and supported efficiently, with empathy and professionalism at all times.
Primary Duties and Responsibilities: Patient Interaction & Reception Duties
- Greet patients and visitors politely and professionally
- Answer telephone calls, manage queries and transfer calls as necessary
- Book, amend and cancel appointments via EMIS Web
- Deal with requests for urgent appointments and signpost appropriately
- Handle face-to-face, telephone and online queries in a calm and efficient manner
- Ensure all messages and communications are accurately recorded and passed on to the appropriate staff
Administration Duties
- Manage incoming and outgoing correspondence.
- Assist with prescription requests and online communications
- Process tasks and messages via AccuRx, EMIS Web, and Emails
- Update patient records accurately in line with GDPR and confidentiality policies
- Maintain the reception area in a tidy and welcoming condition
Systems and Software
- Confidently use EMIS Web, AccuRx, and Emails
- Carry out regular checks on appointment books, clinics, and tasks
- Support clinical and management staff in the smooth operation of the daily workflow
Teamwork and Flexibility
- Be willing to work flexibly to cover sickness or leave when required
- Attend regular team meetings and training sessions
- Maintain good working relationships with colleagues and clinical staff
Respect the roles of others and work collaboratively.
Person Specification
Experience
Essential
- Experience working in general practice.
Desirable
- Experience using EMIS Web
Person Specification
Experience
Essential
- Experience working in general practice.
Desirable
- Experience using EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.