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The Pinner Road Surgery

Medical Receptionist (Part-Time)

The closing date is 30 June 2025

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Job summary

The Pinner Road Surgery is a friendly, forward-thinking GP practice in Harrow. We are seeking a committed, enthusiastic and IT-confident individual to join our reception team. You will be the first point of contact for our patients, providing professional and courteous support to both patients and staff. Excellent communication and customer service skills are essential. Experience in a healthcare setting is desirable but not essential. Full training will be provided.

Main duties of the job

As a Receptionist, you will be the first point of contact for our patients and visitors. Your responsibilities will include providing administrative support to the clinical and non-clinical teams, coordinating front-desk activities, greeting patients, handling telephone queries, and managing correspondence.

Main Duties of the Job

  • Greet and direct patients and visitors
  • Book, amend and cancel appointments via EMIS Web
  • Manage patient registrations (new, temporary and updates)
  • Handle incoming calls and manage the practice email inbox
  • Process incoming/outgoing mail and documentation
  • Scan, file and input patient-related data into EMIS Web
  • Support administrative requests from clinical staff
  • Respect and maintain patient confidentiality at all times

About us

The Pinner Road Surgery is a growing GP practice with a patient population of approximately 5,000. Our multidisciplinary team includes GPs, nurses, HCAs, mental health nurse, pharmacists and an experienced administrative team. As a teaching and training practice, we prioritise development and team wellbeing. We pride ourselves on our supportive culture, patient-focused ethos, and commitment to innovation in primary care.

Details

Date posted

06 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0559-25-0000

Job locations

196 Pinner Road

Harrow

Middlesex

HA1 4JS


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Skills & Abilities

Essential

  • - Strong verbal and written communication skills
  • - IT literate with experience using Microsoft Office
  • - Excellent time management and attention to detail
  • - Ability to work independently and as part of a team

Knowledge

Essential

  • - Understanding of confidentiality and data protection
  • - Familiarity with EMIS Web

Qualifications

Essential

  • - GCSE English and Maths (AC or equivalent)
  • - Customer-facing or administrative experience

Desirable

  • - Previous NHS or general practice experience
Person Specification

Skills & Abilities

Essential

  • - Strong verbal and written communication skills
  • - IT literate with experience using Microsoft Office
  • - Excellent time management and attention to detail
  • - Ability to work independently and as part of a team

Knowledge

Essential

  • - Understanding of confidentiality and data protection
  • - Familiarity with EMIS Web

Qualifications

Essential

  • - GCSE English and Maths (AC or equivalent)
  • - Customer-facing or administrative experience

Desirable

  • - Previous NHS or general practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Pinner Road Surgery

Address

196 Pinner Road

Harrow

Middlesex

HA1 4JS


Employer's website

https://pinnerroadsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Pinner Road Surgery

Address

196 Pinner Road

Harrow

Middlesex

HA1 4JS


Employer's website

https://pinnerroadsurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Administrator

Jainesh Patel

jainesh.patel@nhs.net

+447759999924

Details

Date posted

06 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0559-25-0000

Job locations

196 Pinner Road

Harrow

Middlesex

HA1 4JS


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