Receptionist/Care Navigator

Sothall Medical Centre


This job is now closed

Job summary

Part Time Receptionist

16 Hours per week, flexible shifts, Monday - Friday

Sothall Medical Centre, Sheffield, S20 1HQ

Due to a change in staff hours, we have a vacancy for a Practice Receptionist/Care Navigator to join our friendly practice ASAP. Hours: - 16 hours per week (this will be on various days Monday - Friday rostered four weeks in advance and working between the hours of 0715-2000). There will be opportunities for additional work covering annual leave when required. We are a supportive and dynamic practice committed to delivering high quality patient service. Located in south-east Sheffield we serve a stable patient population of approximately 10,300.

Salary: £9.04 per hour

Holiday entitlement: 4 weeks 1 day and bank holidays, pro rata

Closing date: Monday 08/09/2021

Start Date: Week commencing: 11/10/2021

Please contact Melanie, Reception Manager on 0114 2284900 after 10am Mon - Fri if you have any questions regarding this post.

Main duties of the job

The successful candidate would need to have excellent customer care skills, be well organised and strive to provide the best patient care in a very busy environment.

You would need to be self motivated, reliable and able to show great initiative. You would also have a flexible approach to work and be able to cover shifts at short notice.

Computer skills, excellent telephone manner and communication skills are all essential for this role.

About us

We are a dynamic, forward-focused practice, committed to delivering high quality person-centred care. We pride ourselves in the development and wellbeing of our staff.

Our reception team are extremely supportive of each other and strongly believe in working together to provide a high standard of care to our patients.

We have Reception Huddles periodically to discuss any updates where we actively encourage input from all the team and welcome suggestions in order to progress and flourish and offer support to each other.

Job description

Job responsibilities

Brief Job Summary:

To greet, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time dependent on current and evolving practice workload and staffing levels. Please note that these duties are liable for review/change at any time, to help meet business needs within the practice.

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Process appointment request for on the day / future appointments from patients by telephone and in person using Care Navigation.

Ensure the efficiency of appointment system.

Deal with all general enquires, explain procedure and make new and follow -up appointments.

Maintain patient records by obtaining, recording and updating personal information.

Monitor effectiveness of clinical computer system and report any problems.

File patient records and correspondence in patient medical records as necessary.

Scan all patients correspondence in patients computer records as necessary.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and deal with all tasks.

To maintain the computer clinic system in an accurate and secure manner.

Ensure all relevant information is accurately entered onto the computer system in accordance with practice procedures.

Enter requests for home visit onto the clinical system and print out medical summaries.

Process all repeat prescription requests in accordance with practice guidelines.

Deal with prescription queries/problems and liaise with Clinical Pharmacist/GP/Community Pharmacy where appropriate or necessary.

Responsible for all incoming, outgoing and internal mail received by the practice action according to practice policy.

Photocopying, faxing, franking of mail.

To prepare, tidy and replenish medical rooms with admin resources.

To use initiative and forward thinking to realise and ensure all duties and responsibilities are carried out in a timely and appropriate manner.

To provide administrative support to the clinical team as and when needed.

To offer possible clerical/meet and greet support at a local Covid Vaccine Hub if needed.

To provide chaperone assistance when requested by a clinician, following a DBS check and certificate.

To open and close the surgery at the beginning and end of each day, following surgery procedures and guidelines.

Ensure working area, reception are kept tidy clear desk policy at the end of each day, following health and safety guidelines.

To provide cover for members of staff team during periods of sickness and annual leave.

Person Specification



  • A good standard of education, including maths and English


  • Customer care or administration qualification, or equivalent



  • Experience of working as a receptionist or within a customer service role
  • Excellent IT skills
  • Ability to prioritise and manage workload
  • Understanding of confidentiality and it's importance
  • Good organisational skills
  • Experience of being proactive within the workplace


  • Experience of working in a GP practice
  • Previous experience of working in a medical setting/within the NHS
  • Previous knowledge of SystmOne
  • Knowledge of general office procedures
  • Knowledge of Care Navigation within GP practice



  • Good listening skills
  • Consistent dependability
  • Positive attitude
  • Excellent at working as part of a team and individually
  • Good communication skills
  • Flexible attitude to working pattern - able to cover at short notice
  • Multitasking capabilities
  • Ability to keep calm under pressure
  • Excellent at recording information accurately

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sothall Medical Centre


24 Eckington Road



S20 1HQ

Employer's website (Opens in a new tab)

For questions about the job, contact:

Melanie Pickering


Date posted

27 August 2021

Pay scheme



£9.04 an hour



Working pattern

Flexible working

Reference number


Job locations

24 Eckington Road



S20 1HQ

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.