QUEENSTREE PRACTICE

Secretarial/Administration

The closing date is 30 September 2025

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Job summary

We have an exciting opportunity for a practice secretary / administrator to join our friendly well established team.

The successful candidate will need to provide a high level of Reception/Customer Service to our patients as well as supporting the secretarial team. We will expect them to enjoy working in a general practice environment and be prepared to go the extra mile.

The role of medical receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.

The successful Candidate must be computer literate and have a flexible approach to working.

Experience of working in a busy office environment would be an advantage

Main duties of the job

The successful candidate will be required to provide effective and efficient secretarial and administrative services for the practice in a professional and courteous manner.

As well as being able to provide an efficient copy typing and word processing service for GPs and health professionals, including the typing of letters, reports, patient referrals, minutes, memorandums in an accurate and quality manner.

Please refer to the full job description.

Previous general practice experience would be an advantage.

About us

We are well established team offering services for over 4000 patients. We are a small practice whose core values are to support patient satisfaction and offer good quality care.

Details

Date posted

04 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0553-25-0000

Job locations

Queensway

Billingham

Cleveland

TS23 2LA


Job description

Job responsibilities

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Attention to detail is essential as the role of the Practice Secretary is to type all of the referral letters, reports, general letters for patients as well as dealing with appropriate queries.

Job description

Job responsibilities

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

Attention to detail is essential as the role of the Practice Secretary is to type all of the referral letters, reports, general letters for patients as well as dealing with appropriate queries.

Person Specification

Qualifications

Essential

  • Experience of working in a busy office environment
  • - Reception experience
  • - Experience in a customer services organisation
  • - Experience in providing secretarial support

Desirable

  • Experience of working within general practice.
  • Knowledge of Systmone Clinical System
Person Specification

Qualifications

Essential

  • Experience of working in a busy office environment
  • - Reception experience
  • - Experience in a customer services organisation
  • - Experience in providing secretarial support

Desirable

  • Experience of working within general practice.
  • Knowledge of Systmone Clinical System

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

QUEENSTREE PRACTICE

Address

Queensway

Billingham

Cleveland

TS23 2LA


Employer's website

https://www.queenstreepractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

QUEENSTREE PRACTICE

Address

Queensway

Billingham

Cleveland

TS23 2LA


Employer's website

https://www.queenstreepractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

EMMA LOUISE PARTLOW

e.partlow@nhs.net

07737178763

Details

Date posted

04 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0553-25-0000

Job locations

Queensway

Billingham

Cleveland

TS23 2LA


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