Job summary
Holmwood Corner Surgery is looking for a highly motivated Deputy/operations manager with good
interpersonal and communication skills to join our Management team. The role would be suited to someone already working
in Primary Care, looking to take on a new challenge.
You will be overseeing the day-to-day running of
the Clinical and Administrative services of the practice, as well as leading
and working closely with the Business Manager and Partners to plan and help
deliver our objectives. The role requires flexibility and willingness to
provide cover during operational hours. You will be fully supported by the
Business Manager and the partners.
Main duties of the job
To work closely with the GP partners and Business
Manager to provide on-the-ground management and leadership, to ensure the
end-to-end administration processes for the practice are efficient, and patient
experience is optimised at all times. Manage the practice staffing rotas (clinical
and non-clinical) to ensure that appropriate cover is available for planned
absences of all staff, such as annual leave, sickness and meetings.
Some meetings and leadership responsibilities may take place outside of regular working hours, so there will need to be some
commitment to attending these when required
There may be times when you will be required to
work outside your regular hours to ensure business continuity to cover staff
rota.
General practice continues to change and the post
holder will be expected to assist and, at times, project manage new pathways,
contract changes and service delivery modifications. It is envisaged that this
will be an evolving role with increased responsibility over time, working more
independently and deputising in the absence of the Business Manager.
About us
We provide primary care services to approximately
13,500 patients from a modern purpose-built premises in New Malden.
We are a friendly and supportive practice with a
full complement of Clinical staff made up of four partners, seven salaried GPs,
Clinical Pharmacists and Physiotherapists, Nurses and Health Care Assistants, as well as
a strong and established reception and administrative team.
We are a forward-thinking, high-achieving practice
which aims to provide excellent clinical care within a friendly and mutually
supportive environment.
Job description
Job responsibilities
JOB SUMMARY
To work closely with the GP partners and
Business Manager to lead the smooth daily running of the surgery.
To provide on-the-ground management and
leadership, to ensure the end-to-end administration processes for the practice
are efficient and maximise revenue, and that the patient experience is
optimised at all times.
To manage the practice staffing rotas clinical
and non-clinical) to ensure that appropriate cover is available for planned
absences of all staff, such as annual leave, sickness or meetings. There may be
times when you will be required to work outside your regular hours to ensure
business continuity to cover staff rota.
To ensure effective utilisation of available
appointments, forecast peaks and troughs in business, planning resources
effectively.
To provide line management to the administrative
staff within the practice, developing individual and team performance.
To implement and maintain robust administrative
systems and ensure that management, administrative and clerical duties within
the practice are carried out within the practices guidelines and policies.
To assist with CQC compliance.
General practice continues to change and the
post holder will be expected to assist and, at times, project manage new
pathways, contract changes and service delivery. It is envisaged this will be
an evolving role with increased responsibility over time, working more
independently and deputising in the absence of the Business Manager.
Some meetings and leadership responsibilities
will take place outside of regular working hours so there will need to be some
commitment to attending these at times where required.
Other key responsibilities will include premises
management and Health & Safety as requested by the Business Manager or
Partners.
Job description
Job responsibilities
JOB SUMMARY
To work closely with the GP partners and
Business Manager to lead the smooth daily running of the surgery.
To provide on-the-ground management and
leadership, to ensure the end-to-end administration processes for the practice
are efficient and maximise revenue, and that the patient experience is
optimised at all times.
To manage the practice staffing rotas clinical
and non-clinical) to ensure that appropriate cover is available for planned
absences of all staff, such as annual leave, sickness or meetings. There may be
times when you will be required to work outside your regular hours to ensure
business continuity to cover staff rota.
To ensure effective utilisation of available
appointments, forecast peaks and troughs in business, planning resources
effectively.
To provide line management to the administrative
staff within the practice, developing individual and team performance.
To implement and maintain robust administrative
systems and ensure that management, administrative and clerical duties within
the practice are carried out within the practices guidelines and policies.
To assist with CQC compliance.
General practice continues to change and the
post holder will be expected to assist and, at times, project manage new
pathways, contract changes and service delivery. It is envisaged this will be
an evolving role with increased responsibility over time, working more
independently and deputising in the absence of the Business Manager.
Some meetings and leadership responsibilities
will take place outside of regular working hours so there will need to be some
commitment to attending these at times where required.
Other key responsibilities will include premises
management and Health & Safety as requested by the Business Manager or
Partners.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Previous work experience in Primary Care as a Senior Receptionist, Lead Administrator or Assistant Practice Manager
Experience
Essential
- Previous experience as a Senior Receptionist/Reception Manager, Senior Administrator or Assistant Practice Manager
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Previous work experience in Primary Care as a Senior Receptionist, Lead Administrator or Assistant Practice Manager
Experience
Essential
- Previous experience as a Senior Receptionist/Reception Manager, Senior Administrator or Assistant Practice Manager
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.