Go back
Severnbank Surgery

Care Navigator/Care Coordinator

The closing date is 20 February 2026

Apply for this job

Job summary

An exciting opportunity has arisen to join a small, friendly team at Severnbank Surgery as a Care Navigator/Care Coordinator. The role will primarily consist of a professional 'front-of-house' service for the practice, dealing with patients and other visitors. In addition, a variety of other administrative tasks, as determined by need and competency, in order to support the work of delivering high quality services to patients of the practice. Providing a first point of contact for patients and clinicians in coordinating patient care.

Main duties of the job

  • Meet and greet patients and other visitors to the surgery
  • Make appointments, using triage methods to ascertain patients' needs.
  • Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
  • Undertake a variety of clerical duties, as required.
  • Maintain good communications with team members and outside agencies.
  • Undertake mandatory training in line with the requirements of the role and practice.
  • Have a flexible approach to cover other members of staff.
  • Provide a first point of contact for patients and clinicians in coordinating patient care.
  • Review patients' needs and assist them to navigate the services and support they require to understand and manage their own health and wellbeing.

About us

Severnbank Surgery is a semi-rural GP Practice situated in the town of Lydney, covering some 3800 patients. The Practice is a Partnership, with a well-established, experienced and supportive team, both clinical and administrative.

We work as a flexible and friendly team in a pleasant purpose-built building and offer free staff parking, uniform and competitive salary.

Details

Date posted

06 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0548-26-0001

Job locations

Severnbank Surgery

Tutnalls Street

Lydney

Gloucestershire

GL15 5PF


Job description

Job responsibilities

  • Meet and greet patients and other visitors to the surgery
  • Make appointments, using triage methods to ascertain patients' needs.
  • Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
  • Undertake a variety of clerical duties, as required.
  • Maintain good communications with team members and outside agencies.
  • Undertake mandatory training in line with the requirements of the role and practice.
  • Have a flexible approach to cover other members of staff.
  • Review patients' needs and assist them to navigate the services and support they require.
  • Involvement in various health promotions.

Job description

Job responsibilities

  • Meet and greet patients and other visitors to the surgery
  • Make appointments, using triage methods to ascertain patients' needs.
  • Take general enquiries and telephone messages and ensure they are actioned or passed to the appropriate recipient.
  • Undertake a variety of clerical duties, as required.
  • Maintain good communications with team members and outside agencies.
  • Undertake mandatory training in line with the requirements of the role and practice.
  • Have a flexible approach to cover other members of staff.
  • Review patients' needs and assist them to navigate the services and support they require.
  • Involvement in various health promotions.

Person Specification

Qualifications

Essential

  • Good standard of general education.
  • Clear legible writing.
  • Computer literacy - however, full training will be provided.
  • Confident telephone manner.
  • Understanding of confidentiality issues.
  • Flexible attitude to availability.
  • Working with others as part of a team.
  • Calm disposition in times of crisis.

Desirable

  • Experience of SystmOne.
  • NHS background.
Person Specification

Qualifications

Essential

  • Good standard of general education.
  • Clear legible writing.
  • Computer literacy - however, full training will be provided.
  • Confident telephone manner.
  • Understanding of confidentiality issues.
  • Flexible attitude to availability.
  • Working with others as part of a team.
  • Calm disposition in times of crisis.

Desirable

  • Experience of SystmOne.
  • NHS background.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severnbank Surgery

Address

Severnbank Surgery

Tutnalls Street

Lydney

Gloucestershire

GL15 5PF


Employer's website

https://www.severnbanksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Severnbank Surgery

Address

Severnbank Surgery

Tutnalls Street

Lydney

Gloucestershire

GL15 5PF


Employer's website

https://www.severnbanksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Val Huxley

valerie.huxley@nhs.net

01594845753

Details

Date posted

06 February 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0548-26-0001

Job locations

Severnbank Surgery

Tutnalls Street

Lydney

Gloucestershire

GL15 5PF


Privacy notice

Severnbank Surgery 's privacy notice (opens in a new tab)