Care Coordinator - Patient Support and Communications

Job summary

We are a GP Practice based in the Barnton area of Northwich (Cheshire) looking to appoint a further Care Coordinator to our amazing team.

As a Practice, we want to develop our capacity to support our patients and look at exciting future projects, therefore while the job title is 'Care Coordinator', the role is a lot more.

The main functions of the role are to:

Work alongside the Practice Management Team on projects relating to PCN and practice targets.

Work with patients and the Practice on Patient communications such as (but not limited to): information boards, practice website, social media, leaflet design and information.

Undertake the role of the Care Coordinator within Practice (1:1 with patients), alongside cover for general administration duties as required by the Practice.

All of our administrators work across varying roles, including reception, prescribing admin, secretarial, documents and coding. We want our staff to develop in an area they are excited and passionate about, as well as being able to support each other, therefore we offer all staff the opportunity to experience all parts of the admin role.

You're welcome to contact us to discuss the role with our existing Care Coordinator or the Practice Management Team - please do call in and see what it is all about.

Main duties of the job

1. To manage projects, on direction of the Management Team, to support the Practice and PCN achievement of IIF and QOF under the instruction of the Senior Care Coordinator and Practice Management Team.
2. To deputise for the Senior Care Coordinator when needed in areas such as: Palliative Care meetings, Care Home reviews, Practice newsletters
3. To be a point of contact within Practice for patient queries and issues, either directly as part of the Care Coordinator role, or through supporting the Practice Team.
4. To develop with the Practice Management Team and Patients a Practice communications strategy developing original materials and information on various media such as websites, social media, leaflets and notice boards.

This is a diverse role, incorporating 1:1 patient support improving patient experience, and working with the Practice team to develop better communication between the Practice and Patients.

You will have support in the role but will be expected to work autonomously, providing ideas and suggestions, as well as working with all members of the team.

If you are excited by understanding what needs to improve and creating content to support these changes, as well as having a direct impact on patients, please do apply.

About us

We are a hugely supportive and friendly practice, and we encourage all our staff to develop their own goals for a rewarding workplace.

Staffing-wise we have a wide variety within our team:

4 GP Partners, 2 Practice Nurses, a Healthcare Assistant, a Practice Pharmacist, a Senior care Coordinator, a Shared Social Prescriber (across all Northwich PCN), an Office Manager, a Senior Administrator, a Practice Manager and 9 administrators with various specialities (secretarial, prescribing admin, clerical, business and finance).

We can offer a competitive salary, generous holiday allowances, and training and development opportunities, both in-house and externally.

We enjoy close links with other local practices through Northwich Primary Care Network (PCN) and lead on the Northwich Care Communities Project, linking in closely with other service providers, such as CWP, CCICP, local Schools, Town Council etc.

We take our responsibility to our patients extremely seriously but ensure our staff are supported at all times.