Job summary
We are looking to recruit a full-time Deputy Practice Manager to work as a key member of the Management Team, providing support to the Practice Manager.
The ideal candidate should have a passion for the job, good people skills, a good grasp of IT and common software. If you are a self-motivated, disciplined individual, who has natural ability to innovate, shows initiative and has good leadership skills then we would love to hear from you.
Please apply on NHS Jobs with a cover letter outlining your experience and suitability for the role.
Main duties of the job
The Deputy Practice Manager will support the Practice
Manager in the day-to-day running of the GP Surgery, ensuring the smooth,
efficient, and effective management of all aspects of the practices
operations and help contribute to delivering excellent patient services. This role includes leading on delegated areas of responsibility,
managing staff and systems, ensuring compliance with regulations, and providing
leadership and support across the practice team. The Deputy will act as the
Practice Manager in their absence.
About us
Ainsdale Village Surgery is a well-established small GP practice in Ainsdale near Southport, We are located close to the beach with good transport links, Ainsdale Station is only a 2 minute walk from the surgery.
We serve a close-knit community of approximately 3,800 patients, and our dedicated team is committed to providing high-quality, personalized care in a supportive and collaborative environment. We are looking for a motivated individual to join us and help contribute to delivering excellent patient services.
We have a strong ethos of teaching and training and you will be welcomed into our Primary Care team of 2 GP Partners, 2 salaried Doctors, Physicians Associate, Nurse Practitioner, 2 Practice Nurses , HCA, Pharmacist, Phlebotomist, GPSt's and Foundation Doctors, 2 GPA's, a Care Co-ordinator and 7 Care Navigators. You will instantly become a valued member of the team.
Job description
Job responsibilities
Key Responsibilities
Operational Management
- Assist in the day-to-day management of the practice, ensuring effective administration and smooth workflow.
- Oversee appointment systems, patient access, and reception operations to maximise efficiency.
- Support the implementation and maintenance of practice policies, procedures, and protocols.
- Contribute to business continuity planning and risk management.
- Support the Practice Manager in managing the practice estate, including overseeing maintenance, cleaning contracts, health and safety checks, and liaising with external contractors.
- Assist in the monitoring and ordering of consumables and clinical supplies to ensure appropriate stock levels are maintained and cost-effectiveness is achieved.
HR and Staff Management
- Support with staff recruitment, onboarding, and retention.
- Develop, implement, and maintain an effective training and development programme for all practice staff (clinical and administrative), ensuring compliance with mandatory and role-specific training requirements.
- Liaise with external training providers and agencies where appropriate, and maintain accurate, up-to-date staff training records.
- Assist with workforce planning, rota management, and absence monitoring to ensure service continuity.
- Participate in performance management processes, including appraisals, supervision, and ongoing support for staff development plans.
- Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing.
- Provide administrative and organisational support for trainee placements, including coordinating inductions, creating timetables, managing annual and study leave, and acting as a key point of contact for trainees and supervisors.
Compliance and Quality Assurance
- Support the Practice Manager in ensuring CQC compliance and readiness for inspection.
- Help monitor and review internal processes to maintain high standards of patient care.
- Contribute to health and safety compliance and infection control procedures.
Finance and Resource Management
- Assist with financial management, including petty cash and invoicing.
- Support the Practice Manager with payroll input, ordering supplies, and managing contracts with suppliers and service providers.
IT and Systems Support
- Ensure effective use and maintenance of clinical and administrative IT systems e.g. EMIS
- Support staff with IT queries and training needs.
- Assist with data quality and reporting for QOF, Enhanced Services, and other performance metrics.
Patient Services and Communication
- Support the management of complaints, incidents, and feedback.
- Liaise with patients, healthcare professionals, and external agencies professionally and efficiently.
- Promote excellent patient care and confidentiality in all interactions.
Job description
Job responsibilities
Key Responsibilities
Operational Management
- Assist in the day-to-day management of the practice, ensuring effective administration and smooth workflow.
- Oversee appointment systems, patient access, and reception operations to maximise efficiency.
- Support the implementation and maintenance of practice policies, procedures, and protocols.
- Contribute to business continuity planning and risk management.
- Support the Practice Manager in managing the practice estate, including overseeing maintenance, cleaning contracts, health and safety checks, and liaising with external contractors.
- Assist in the monitoring and ordering of consumables and clinical supplies to ensure appropriate stock levels are maintained and cost-effectiveness is achieved.
HR and Staff Management
- Support with staff recruitment, onboarding, and retention.
- Develop, implement, and maintain an effective training and development programme for all practice staff (clinical and administrative), ensuring compliance with mandatory and role-specific training requirements.
- Liaise with external training providers and agencies where appropriate, and maintain accurate, up-to-date staff training records.
- Assist with workforce planning, rota management, and absence monitoring to ensure service continuity.
- Participate in performance management processes, including appraisals, supervision, and ongoing support for staff development plans.
- Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing.
- Provide administrative and organisational support for trainee placements, including coordinating inductions, creating timetables, managing annual and study leave, and acting as a key point of contact for trainees and supervisors.
Compliance and Quality Assurance
- Support the Practice Manager in ensuring CQC compliance and readiness for inspection.
- Help monitor and review internal processes to maintain high standards of patient care.
- Contribute to health and safety compliance and infection control procedures.
Finance and Resource Management
- Assist with financial management, including petty cash and invoicing.
- Support the Practice Manager with payroll input, ordering supplies, and managing contracts with suppliers and service providers.
IT and Systems Support
- Ensure effective use and maintenance of clinical and administrative IT systems e.g. EMIS
- Support staff with IT queries and training needs.
- Assist with data quality and reporting for QOF, Enhanced Services, and other performance metrics.
Patient Services and Communication
- Support the management of complaints, incidents, and feedback.
- Liaise with patients, healthcare professionals, and external agencies professionally and efficiently.
- Promote excellent patient care and confidentiality in all interactions.
Person Specification
Experience
Essential
- Experience of working in Primary Care.
- Practical experience of general business management.
- Practical experience of managing and motivating people.
Desirable
- Good understanding of the GMS contract competency framework.
- An understanding of HR Management principles and techniques.
- An understanding of General Business Management.
- A working knowledge of employment legislation.
- A working knowledge of health and safety legislation
Skills
Essential
- Good analytical skills.
- Good problem solving skills.
- Excellent interpersonal and communication skills (oral and written) .
- Excellent IT Skills.
- Good time management and the ability to work to deadlines.
- Excellent negotiation skills and conflict management.
- Smart appearance, polite and confident.
- Planning and organising.
- Ability to perform under pressure.
- Adaptability.
- Using own initiative.
- Demonstrate team working.
- Self - motivated.
- Flexibility.
- Confidentiality
Qualifications
Essential
- High standard of secondary education
- GCSE Mathematics C or above.
- GCSE English C or above.
- Evidence of Further Education
Desirable
- Experience using the clinical system EMIS web.
- IT/ Word processing qualification
- Supervisory/leadership qualifications
Person Specification
Experience
Essential
- Experience of working in Primary Care.
- Practical experience of general business management.
- Practical experience of managing and motivating people.
Desirable
- Good understanding of the GMS contract competency framework.
- An understanding of HR Management principles and techniques.
- An understanding of General Business Management.
- A working knowledge of employment legislation.
- A working knowledge of health and safety legislation
Skills
Essential
- Good analytical skills.
- Good problem solving skills.
- Excellent interpersonal and communication skills (oral and written) .
- Excellent IT Skills.
- Good time management and the ability to work to deadlines.
- Excellent negotiation skills and conflict management.
- Smart appearance, polite and confident.
- Planning and organising.
- Ability to perform under pressure.
- Adaptability.
- Using own initiative.
- Demonstrate team working.
- Self - motivated.
- Flexibility.
- Confidentiality
Qualifications
Essential
- High standard of secondary education
- GCSE Mathematics C or above.
- GCSE English C or above.
- Evidence of Further Education
Desirable
- Experience using the clinical system EMIS web.
- IT/ Word processing qualification
- Supervisory/leadership qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
