Senior Administrator

Job description

Job responsibilities

To provide appropriate assistance to the Practice Manager in all day-to-day activities and duties.

Staffing and People Management

To assist the Practice Manager to evaluate, organise, and oversee administrative staff recruitment, induction and training and ensure that all staff are adequately trained to fulfil their role.

Assist in planning and recruitment of Locum cover.

Oversee shift planning for practice staff and clinical staff arranging cover when necessary.

Assist Practice Manager to identify training and development needs for Practice staff.

Maintain up-to-date HR documentation alongside the manager (including job descriptions, employment contracts and employment policies).

To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas alongside the manager.

Assist Practice Manager monitor staff performance including undertaking staff appraisals, welfare checks and HR meetings in line with current employment legislation.

Monitoring Practice Performance and Targets alongside Practice Manager

To be aware of all targets and contractual obligations, including.

Enhanced Services/Claims

PPA Claim

Locally Commissioned Services

QAIF

Financial Management

Assist in processing income and expenditure information, Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

Monitor absence for Practice staff and maintain appropriate records for manager to do payroll.

Organisational

Convene meetings for outside organisations, prepare agendas, write minutes, and ensure distribution of minutes as necessary.

Patient Services

Oversee, develop, and manage an effective appointments system.

Distribute and collate patient surveys and participate in improvement plans alongside the Practice Manager.

Assist Practice Manager with patient complaints in line with the practice complaints procedure

Information Management and Technology.

Assist Practice Manager to evaluate and plan Practice IT implementation and modernisation.

Maintain the Practices website/social media.

Personal/Professional Development.

The post-holder will participate in any training programme implemented by the Practice as part of this employment.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Effectively manage own time, workload, and resources.

Communication.

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, patients and carers and other health care professionals

This job description is not exhaustive and is indicative of the roles of Senior Administrator

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Experience of working in GP Practice in a similar role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kinmel Bay Medical Centre

Address

The Square

Kinmel Bay

LL18 5AU

Employer's website

https://www.kinmelbaymedicalcentre.com/index2.htm (Opens in a new tab)