Job summary
You will be responsible for the overall
day-to-day operations of the practice and will play a key role in supporting the team.
The role of Operations Coordinator involves
providing support to the reception
and administrative team. You will be working closely with the Practice
Manager.
Your responsibilities will include handling a
wide range of queries and ensuring they are addressed and resolved
satisfactorily. Strong communication skills and the ability to manage a varied
and demanding workload are essential for this role.
You will also ensure that all practice staff
adhere to agreed procedures, protocols, and timelines, escalating matters to
the Practice Manager when needed.
This position offers an excellent opportunity
to work and support various teams, contributing to the efficient operations of the practice.
Main duties of the job
Ensure that Practice premises are properly maintained and that adequate fire prevention and security systems are in place.
Work
closely to support all the administrative and reception staff.
Oversee staff induction process.
Carry out audits and reports as required
Managing
clinical rotas and holidays.
Coordinate patient queries and complaints.
Be the first point of contact for IT issues
within the practice.
Work with system suppliers and the Practice Manager to solve
any problems.
Work with the Practice Manager to ensure the practice
has effective IT data security.
Manage training records and schedules for all staff to
ensure everyone is up to date.
Maintain accurate staff records.
Assist the Practice Manager in any changes to the workforce.
About us
City Square Medical Group is a 4 partner, inner city GP surgery in Tower Hamlets, providing effective healthcare to 12,000 residents. We operate from two sites having merged in April 2020.
Job description
Job responsibilities
You will be responsible for the overall day-to-day
operations of the practice and will play a key role in supporting the team.
The role of Operations Coordinator involves providing
support to the reception and administrative team. You will be working closely
with the Practice Manager.
Your responsibilities will include handling a wide range of
queries and ensuring they are addressed and resolved satisfactorily. Strong
communication skills and the ability to manage a varied and demanding workload
are essential for this role.
You will also ensure that all practice staff adhere to
agreed procedures, protocols, and timelines, escalating matters to the Practice
Manager when needed.
This position offers an excellent opportunity to work and support
various teams, contributing to the efficient operations of the practice.
Job description
Job responsibilities
You will be responsible for the overall day-to-day
operations of the practice and will play a key role in supporting the team.
The role of Operations Coordinator involves providing
support to the reception and administrative team. You will be working closely
with the Practice Manager.
Your responsibilities will include handling a wide range of
queries and ensuring they are addressed and resolved satisfactorily. Strong
communication skills and the ability to manage a varied and demanding workload
are essential for this role.
You will also ensure that all practice staff adhere to
agreed procedures, protocols, and timelines, escalating matters to the Practice
Manager when needed.
This position offers an excellent opportunity to work and support
various teams, contributing to the efficient operations of the practice.
Person Specification
Qualifications
Essential
- Effective time management (planning and organising)
- Excellent communication skills (written, oral and presenting)
- EMIS user skills
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to network and build relationships
- Problem solving
- Support and train staff
- Approachable manner
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- Sensitive and empathetic
- Ability to work under pressure
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility
- Maintain confidentiality at all times
- Sense of humour
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership skills
- Experience of working with people
- Experience of working in a healthcare setting
- Experience of coordinating multidisciplinary teams
- Experience of successfully developing and implementing projects
- NHS/Primary Care general practice experience
- Relevant health and safety experience
- Good leadership skills
- Forward planning
Person Specification
Qualifications
Essential
- Effective time management (planning and organising)
- Excellent communication skills (written, oral and presenting)
- EMIS user skills
- Strong IT skills (generic)
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Ability to network and build relationships
- Problem solving
- Support and train staff
- Approachable manner
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- Sensitive and empathetic
- Ability to work under pressure
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Flexibility
- Maintain confidentiality at all times
- Sense of humour
Desirable
- Educated to A-level/equivalent or higher with relevant experience
- Leadership skills
- Experience of working with people
- Experience of working in a healthcare setting
- Experience of coordinating multidisciplinary teams
- Experience of successfully developing and implementing projects
- NHS/Primary Care general practice experience
- Relevant health and safety experience
- Good leadership skills
- Forward planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.