The Village Green Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

The Village Green Surgery, The Green, Wallsend, Tyne & Wear, NE28 6BB

Vacancy Medical Receptionist

Salary £9.71 to £10.51 per hour (= £917.68 to £993.29 per month)

Job share 21.75 hours per week.

We have a vacancy for a receptionist to join the existing reception team doing a variety of work in our busy GP practice. You will work alongside doctors, nurses and other administrative staff. Previous experience is an advantage but not essential as full training will be given. Tasks will include dealing with patient queries both face to face and on the telephone, taking prescription requests, updating patient records, liaising with doctors on patient queries, reception work, telephone answering, booking patient appointments and general clerical duties. The post offers 4 weeks holiday per annum.

Main duties of the job

Applicants need to have good computer skills and be familiar with Microsoft Word and Outlook.

This role is a job share post - as such you will be employed with a job share partner, and will be contractually obliged to work overtime to cover their absences - holiday, sickness etc. Please be aware that you will need to work flexibly as described.

About us

The Village Green Surgery is a busy urban GP practice with ten doctors, three nurses and four healthcare assistants. The clinicians are supported by two managers, three supervisors and fourteen administrative staff. We are a happy team which socialises together regularly including nights out and walking days out.

Details

Date posted

22 September 2021

Pay scheme

Other

Salary

£11,012 to £11,919 a year

Contract

Permanent

Working pattern

Job share

Reference number

A0526-21-2184

Job locations

The Green

Wallsend

Tyne And Wear

NE28 6BB


Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and update as necessary
  • Filing and scanning post into medical records
  • Fax and photocopy as requested

Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary

Appointments

  • Process appointment requests for the same day and future appointments from patients by telephone and in person.
  • Deal with visit requests

Computer

  • Process all computer data and medical records
  • Process repeat prescription requests in accordance with Practice guidelines.

Telephone

  • Have a good working knowledge of telephone/switchboard system.

Other Tasks

  • Lock up rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Any other tasks allocated by managers

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

Administration

  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and update as necessary
  • Filing and scanning post into medical records
  • Fax and photocopy as requested

Reception

  • Receiving patients consulting with members of Practice team
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Be able to cover all reception positions as necessary

Appointments

  • Process appointment requests for the same day and future appointments from patients by telephone and in person.
  • Deal with visit requests

Computer

  • Process all computer data and medical records
  • Process repeat prescription requests in accordance with Practice guidelines.

Telephone

  • Have a good working knowledge of telephone/switchboard system.

Other Tasks

  • Lock up rooms after surgeries
  • Ensure building security have thorough knowledge of doors/windows/alarm.
  • Any other tasks allocated by managers

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Person Specification

Qualifications

Essential

  • A demonstrable commitment to professional development

Desirable

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Ability to deal with public/patient queries both face to face and on the phone. Excellent communications skills. Experience of using computer software

Desirable

  • Experience of working in a public reception environment
  • Experience of telephone switchboard operation
  • Experience of Emis clinical system
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients
Person Specification

Qualifications

Essential

  • A demonstrable commitment to professional development

Desirable

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Ability to deal with public/patient queries both face to face and on the phone. Excellent communications skills. Experience of using computer software

Desirable

  • Experience of working in a public reception environment
  • Experience of telephone switchboard operation
  • Experience of Emis clinical system
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Village Green Surgery

Address

The Green

Wallsend

Tyne And Wear

NE28 6BB


Employer's website

https://www.villagegreensurgery-wallsend.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Village Green Surgery

Address

The Green

Wallsend

Tyne And Wear

NE28 6BB


Employer's website

https://www.villagegreensurgery-wallsend.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Philip Horsfield

ta87016@nhs.net

01912958500

Details

Date posted

22 September 2021

Pay scheme

Other

Salary

£11,012 to £11,919 a year

Contract

Permanent

Working pattern

Job share

Reference number

A0526-21-2184

Job locations

The Green

Wallsend

Tyne And Wear

NE28 6BB


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