Job summary
The purpose of the role is to provide general secretarial support to the management team, doctors, and health professionals, involving word processing and audio typing skills with general clerical work.
Main duties of the job
Excellent communication skills, audio and copy typing skills, adaptability, and a good level of IT knowledge are essential for the above position. Experience in NHS referral systems, medical terminology, and previous experience in a similar role within the healthcare sector would be an advantage.
About us
Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.
Job description
Job responsibilities
- To provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc in an accurate and quality manner.
- To use eRS, maintaining knowledge up to date.
- Use of Remedy or other technical systems relating to secretarial duties.
- To assist the Operations manager with clerical and administrative duties.
- To make appointments, bookings, and admissions as required.
- To assist with the arrangement of meetings as required and to attend meetings and take minutes, e.g. Primary Care Team Meetings.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist in the completion of medical/insurance records if requested to do so.
- File patient records and correspondence in patient medical records.
- To retrieve incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- Maintain adequate supplies of office stationary in order to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
- To attend staff/team meetings when required in line with role and responsibilities.
- Any other duties as reasonably requested.
Job description
Job responsibilities
- To provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc in an accurate and quality manner.
- To use eRS, maintaining knowledge up to date.
- Use of Remedy or other technical systems relating to secretarial duties.
- To assist the Operations manager with clerical and administrative duties.
- To make appointments, bookings, and admissions as required.
- To assist with the arrangement of meetings as required and to attend meetings and take minutes, e.g. Primary Care Team Meetings.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist in the completion of medical/insurance records if requested to do so.
- File patient records and correspondence in patient medical records.
- To retrieve incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the secretarial team during periods of sickness and annual leave.
- Maintain adequate supplies of office stationary in order to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.
- To attend staff/team meetings when required in line with role and responsibilities.
- Any other duties as reasonably requested.
Person Specification
Qualifications
Essential
- GCSE or equivalent English Grade C/4 or above.
- RSA Stage 2 typing or equivalent
Desirable
- Minimum of 3 GCSEs or equivalent Grade C/4 or above.
Personal Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Pleasant and articulate.
- Adaptability and flexibility.
- Accuracy.
- Working as part of a team.
- Ability to work under pressure.
- Trustworthy and reliable.
Desirable
- Ability to work without direct supervision and determine own workload priorities.
- Care driver/clean licence.
Experience
Essential
- Experience working in a telephone environment.
- Audio and copy typing.
Desirable
- Experience of patient or customer service.
- Previous NHS experience.
- Previous experience using the EMIS clinical system.
- Experience with medical terminology.
Skills & Knowledge
Essential
- Good IT skills - literate with Microsoft Word and Outlook, and able to adapt to using third-party software.
- Good written skills.
- Excellent verbal communication skills.
Desirable
- Understanding of medical terminology.
Person Specification
Qualifications
Essential
- GCSE or equivalent English Grade C/4 or above.
- RSA Stage 2 typing or equivalent
Desirable
- Minimum of 3 GCSEs or equivalent Grade C/4 or above.
Personal Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Ability to use own judgement, resourcefulness and common sense.
- Pleasant and articulate.
- Adaptability and flexibility.
- Accuracy.
- Working as part of a team.
- Ability to work under pressure.
- Trustworthy and reliable.
Desirable
- Ability to work without direct supervision and determine own workload priorities.
- Care driver/clean licence.
Experience
Essential
- Experience working in a telephone environment.
- Audio and copy typing.
Desirable
- Experience of patient or customer service.
- Previous NHS experience.
- Previous experience using the EMIS clinical system.
- Experience with medical terminology.
Skills & Knowledge
Essential
- Good IT skills - literate with Microsoft Word and Outlook, and able to adapt to using third-party software.
- Good written skills.
- Excellent verbal communication skills.
Desirable
- Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
