Job summary
25hrs per week
Monday 12noon 5.00pm, Tuesday 8.00am 3.00pm,
Thursday 9.00am 5.00pm and Friday 9.00am 3.00pm
or
30hrs per week
Monday, Tuesday, Thursday and Friday, 9.00am 5.00pm each day
Excellent communication skills, audio and copy typing skills, adaptability
and a good level of IT knowledge are essential for the above position. Experience of NHS referral systems, medical
terminology and previous experience in a similar role within the healthcare sector
would be an advantage.
Main duties of the job
The purpose of the role is to provide general secretarial support to the management team, doctors, and health professionals, involving word processing and audio typing skills with general clerical work.
About us
Tyntesfield Medical Group in North Somerset is a 13 partner General Practice with a patient list size currently of around 33,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supporting and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.
Job description
Job responsibilities
- To provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
- To use eRS, maintaining up to date knowledge
- Use of Remedy or other technical systems relating to secretarial duties
- To assist the Operations manager with clerical and administrative duties
- To make appointments, bookings and admissions as required
- To assist with the arrangement of meetings as required and to attend meetings and take minutes e.g. Primary Care Team Meetings
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To retrieve medical records and assist in the completion of medical/insurance records if requested to do so
- File patient records and correspondence in patient medical records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communication with others, taking messages and dealing with appropriate queries
- To maintain the computer clinic system in an accurate and secure manner
- To assist with the gathering of statistics and information when required
- To provide cover for members of the secretarial team during periods of sickness and annual leave
- Maintain adequate supplies of office stationary in order to perform secretarial duties
- To receive and dispatch mail and maintain a pending system
- To attend staff/team meetings when required in line with role and responsibilities
- Any other duties as reasonably requested.
Job description
Job responsibilities
- To provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
- To use eRS, maintaining up to date knowledge
- Use of Remedy or other technical systems relating to secretarial duties
- To assist the Operations manager with clerical and administrative duties
- To make appointments, bookings and admissions as required
- To assist with the arrangement of meetings as required and to attend meetings and take minutes e.g. Primary Care Team Meetings
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To retrieve medical records and assist in the completion of medical/insurance records if requested to do so
- File patient records and correspondence in patient medical records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communication with others, taking messages and dealing with appropriate queries
- To maintain the computer clinic system in an accurate and secure manner
- To assist with the gathering of statistics and information when required
- To provide cover for members of the secretarial team during periods of sickness and annual leave
- Maintain adequate supplies of office stationary in order to perform secretarial duties
- To receive and dispatch mail and maintain a pending system
- To attend staff/team meetings when required in line with role and responsibilities
- Any other duties as reasonably requested.
Person Specification
Personal Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Pleasant and articulate
- Adaptability and flexibility
- Accuracy
- Working as part of a team
- Ability to work under pressure
- Trustworthy and reliable
Desirable
- Ability to work without direct supervision and determine own workload priorities
- Clean driving licence/owns a car
Qualifications
Essential
- GCSE or equivalent English Grade C/4 or above
- RSA Stage 2 typing or equivalent
Desirable
- Minimum of 3 GCSE's or equivalent Grade C/4 or above
Experience
Essential
- Experience of working in a telephone environment
- Audio and copy typing
Desirable
- Experience of patient or customer service
- Previous NHS experience
- Previous experience using EMIS clinical system
- Experience in medical terminology
Skills & Knowledge
Essential
- Good IT skills - literate in Microsoft Word and Outlook, and able to adapt to using third-party software
- Good written skills
- Excellent verbal communication skills
Desirable
- Understanding of medical terminology
Person Specification
Personal Attributes
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Pleasant and articulate
- Adaptability and flexibility
- Accuracy
- Working as part of a team
- Ability to work under pressure
- Trustworthy and reliable
Desirable
- Ability to work without direct supervision and determine own workload priorities
- Clean driving licence/owns a car
Qualifications
Essential
- GCSE or equivalent English Grade C/4 or above
- RSA Stage 2 typing or equivalent
Desirable
- Minimum of 3 GCSE's or equivalent Grade C/4 or above
Experience
Essential
- Experience of working in a telephone environment
- Audio and copy typing
Desirable
- Experience of patient or customer service
- Previous NHS experience
- Previous experience using EMIS clinical system
- Experience in medical terminology
Skills & Knowledge
Essential
- Good IT skills - literate in Microsoft Word and Outlook, and able to adapt to using third-party software
- Good written skills
- Excellent verbal communication skills
Desirable
- Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
