Parklane Surgery

Medical Receptionist

The closing date is 30 June 2025

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Job summary

To provide high quality, professional reception and administrative duties at Parklane Surgery.

To act as first point of contact for patients and provide general assistance in a positive, friendly and professional manner, ensuring queries are handled efficiently and courteously.

Main duties of the job

  • Ensure that all reception duties and tasks are carried out in an effective, efficient and professional manner in line with the practices guidelines, procedures and protocols
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Undertake general office and reception duties including front desk, telephone and email.
  • Liaise with outside agencies
  • Support colleagues and be a team player
  • Respect confidentiality and data protection rules
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

About us

Parklane Surgery is a 2 Partner GP training practice located in Tonyrefail within easy reach of the M4. We aim to provide patients with high quality health care. We have a well-trained motivated and committed health care team. And are looking for an enthusiastic, motivated person to join our reception/admin team to provide an efficient and comprehensive reception and administrative support service.

Details

Date posted

10 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0516-25-0004

Job locations

Park Lane

Tonyrefail

Porth

Mid Glamorgan

CF39 8AG


Job description

Job responsibilities

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointments on the Clinical System (VISION).

Signposting patients to the appropriate service.

Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.

Take telephone messages for practice staff and process according to practice procedures.

Register new and temporary patients accurately onto VISION.

Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to.

Produce repeat prescriptions in a timely manner for GPs signature, ensuring accurate recording on patient records.

Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed.

Ensure reception office is kept organised and tidy.

Scanning documents.

Stamping and processing incoming mail.

Work effectively in a team

Attend staff meetings and training sessions as and when necessary.

Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.

Job description

Job responsibilities

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointments on the Clinical System (VISION).

Signposting patients to the appropriate service.

Answer incoming telephone calls efficiently, ensuring details are accurately recorded and directed as necessary.

Take telephone messages for practice staff and process according to practice procedures.

Register new and temporary patients accurately onto VISION.

Retrieve and re-file medical records required, ensuring strict alphabetic order is adhered to.

Produce repeat prescriptions in a timely manner for GPs signature, ensuring accurate recording on patient records.

Ensure reception desk, waiting areas and notice boards are kept neat and tidy, re-stocking patient leaflets as needed.

Ensure reception office is kept organised and tidy.

Scanning documents.

Stamping and processing incoming mail.

Work effectively in a team

Attend staff meetings and training sessions as and when necessary.

Any other duty which may be required to ensure that the practice is run efficiently and pleasantly for patients, doctors and staff.

Person Specification

Qualifications

Essential

  • Good standard of education GCSE Maths and English or equivalent IT skills Practical experience of working as a team Experience of using own initiative and multi-tasking Excellent communication skills Understanding of the importance of Confidentiality Team working Flexible working Self-Motivated Remain calm and efficient under pressure Plan and organise work well Friendly, Professional and Confident manner

Desirable

  • European Computer Driving Licence ECDL Experience of VISION Clinical System Experience of working in a GP receptionist role Ability to speak Welsh
Person Specification

Qualifications

Essential

  • Good standard of education GCSE Maths and English or equivalent IT skills Practical experience of working as a team Experience of using own initiative and multi-tasking Excellent communication skills Understanding of the importance of Confidentiality Team working Flexible working Self-Motivated Remain calm and efficient under pressure Plan and organise work well Friendly, Professional and Confident manner

Desirable

  • European Computer Driving Licence ECDL Experience of VISION Clinical System Experience of working in a GP receptionist role Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Parklane Surgery

Address

Park Lane

Tonyrefail

Porth

Mid Glamorgan

CF39 8AG


Employer's website

http://www.parklanesurgery.org.uk/ (Opens in a new tab)

Employer details

Employer name

Parklane Surgery

Address

Park Lane

Tonyrefail

Porth

Mid Glamorgan

CF39 8AG


Employer's website

http://www.parklanesurgery.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Claire Dean

claire.dean2@wales.nhs.uk

01443670567

Details

Date posted

10 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0516-25-0004

Job locations

Park Lane

Tonyrefail

Porth

Mid Glamorgan

CF39 8AG


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