Practice Manager

Job summary

BIRCHWOOD SURGERY, LETCHWORTH GARDEN CITY

Due to the relocation of our existing Practice Manager, Birchwood Surgery is seeking an accomplished and highly motivated full-time Practice Manager to join its team in Letchworth Garden City.

The Practice is beginning a journey of change. Our new manager will help to lead and drive developments and new initiatives including different models of patient care.

Candidates must be conscientious, provide solid leadership and will ideally have a sound knowledge of business management and planning, GP Practice contracts and finance and can demonstrate effective people and resource management.

You will also have experience of responding to patient feedback and have sound regulatory and employment law knowledge.

Main Terms & Benefits

• Competitive starting salary commensurate with qualifications and experience.
• Annual leave entitlement of 6 weeks plus statutory public holidays
• Time off to attend relevant training courses and updates.
• Entrance into the NHS Pension Scheme.
• Enhanced sick pay scheme.
• Supportive and forward-thinking working environment.
• On-site parking.

If you also have the experience, willingness, vision and drive to lead the Practice in new ways of collaborative working with Primary Care Networks and Integrated Care Systems, we would be delighted to hear from you.

Early applications are encouraged as this advert may close early if sufficient applications have been received.

Main duties of the job

The core duties of the role are to manage and coordinate all aspects of the Practice's day-to day business, ensuring compliance with policies and procedures, motivating and managing staff, optimising efficiency and financial performance, and ensuring the Practice achieves its long-term strategies.

The postholder will work closely with the Directors and Lead GP and will be responsible for ensuring the Practice meets its agreed aims and objectives. You will be required to provide operational support and guidance to the Directors and Lead GP in areas such as planning, income and expenditure, human resources, patient service delivery, information technology, clinical governance, quality and performance management, health and safety and CQC compliance.

The postholder will also be responsible for providing day-to-day operational support and guidance to the Practice team. With a team-focused and inclusive approach, you will be required to support and encourage the training and development of all staff and ensure excellent team-working.

About us

Birchwood Surgery serves a patient list size of circa 12,000 patients under a GMS Contract from purpose-build premises just a few minutes' walk from Letchworth town centre.

We are an experienced clinical team of GPs, Advanced Nurse Practitioners, General Practice Nurses, Healthcare Assistants, Clinical Pharmacists, a Pharmacy Technician and Physiotherapist, and have an experienced team of Administrative, Reception and Medical Secretarial staff. The post is also supported by a Deputy Practice Manager, a Front of House Manager, a recently appointed Operations Manager and a Strategic Business Manager.

The Practice works collaboratively within 12PointCare (GP Federation) as one of its member Practices representing a patient population of circa 110,000 across North Hertfordshire, with a vision to deliver sustainable, clinically excellent health services for the local communities.

Birchwood Surgery also works through partnership and collaboration with likeminded Practices to provide patients with joined-up solutions which meet the needs of its demographics. It is one of 6 member Practices that form the Icknield PCN offering extended services to circa 60,000 patients.

We adopt a team approach to patient care in a caring and compassionate environment to ensure the highest level of care and service to our patients. As such, a key part of your role is to work collaboratively with our PCN Colleagues, stakeholders and local commissioners and keep abreast of changes in primary care.