Job summary
An exciting opportunity has arisen for a team of Mental Health Care Coordinator to
join an already established, growing and committed team in providing additional
care and services across PCN patient populations. A
Mental Health care coordinator (MHCC) will be required to deal with
patients and, if appropriate, their carers, before or after the patients
consultation with a clinician or other healthcare professional.
Working
closely with the patient and other clinicians or other healthcare professionals
in particular the Mental Health Practitioner (MHP) and other
relevant ARRS staff who would be able to engage with other areas of Health care
that the patient requires help with.
This is a permanent position either full time or
part time, hours can be discussed at interview.
The salary is £24,000 - £27,500 FTE (depending on
experience). We offer 5 weeks annual leave (pro rata) and the chance to join or
continue on in the NHS Pension Scheme. Applicants must be eligible to work in
the UK.
Please send completed application forms to kate.waller@nhs.net.
If you have any questions or comments, please do not hesitate to contact us on
email to Kate on kate.waller@nhs.net
We reserve the right to close this advert early if
we are able to appoint to the vacancy before the advertised closed date.
Main duties of the job
We are looking for a compassionate, collaborative and
motivated care coordinator to support the delivery of care to vulnerable
patients and care homes, coordinating the work of healthcare professionals and
non-clinical staff involved in the care of patients.
The MHCC
role requires them to be able to work with, and understand the roles of, a
variety of different people working in the practice and across the PCN
including doctors, nurses, healthcare assistants, social prescribing link
workers, physiotherapists, physician associates, paramedics, health and
wellbeing coaches and pharmacy technicians.
They
will be given a caseload of identified patients and be required to carry out:
Triage
& referral management
Initial
assessment
Risk
assessment
Goal
setting
Capturing
service user outcomes
Support
planning
Crisis
planning
Advice,
guidance and information
Key
working / case management
1:1
work to developing self-management and self-care techniques
Joint
physical and mental health interventions
Group
activities where similar support cannot be met by existing Wellbeing or
Community Roots offers
Signposting
and navigation to other appropriate
secondary care services or local voluntary services
Supporting
engagement with support offers
About us
Our Primary Care Network is a fantastic collaboration
between four surgeries who are very unique and individual, but also share the
same common goal of working together for the greater good of our patient
communities. We take pride in our proactive approach to providing the best
health care that we can, working with individual practices, wellbeing and
community support services and local community groups to offer a wide scope of
services that can really make a difference to our patients.
Job description
Job responsibilities
Primary duties include:
a. Work with the GPs and other primary
care professionals within the PCN to identify and manage a caseload of patients
and, where required and as appropriate, refer people back to other health
professionals within the PCN
b. To work with patients experiencing a
wide range of mental health issues, and who are frequent attenders in
practice. They will provide early
intervention support for patients who struggle to access help with other service
providers.
c. Follow risk policy/protocols and
liaise with the practice team, and other relevant PCN staff regarding
presenting risks.
d. Raise awareness of how to identify
patients who may benefit from shared decision making and support PCN staff and
patients to be more prepared to have shared decision-making conversations
e. Provide ongoing advice and support to
patients facilitating coordination and cooperation between all involved
services to support the patient needs.
f.
Jointly develop
work specification and induction plans along with allocation of appointments
and work options (home/office)
g. Provide feedback on staff working
within the PCN to inform supervision and line management discussions
h. Support the coordination and delivery
of MDTs within the PCN
i.
Undertake all
mandatory training and induction programmes
j.
Contribute to and
embrace the spectrum of clinical governance
k. Develop the MHCC role through
participation in training and service redesign activities
l.
Attend a formal
appraisal with their manager at least every 12 months. Once a performance/training
objective has been set, progress will be reviewed on a regular basis so that
new objectives can be agreed.
m. Contribute to public health campaigns
(e.g., COVID-19 or flu clinics) through advice or direct care
n. Maintain a clean, tidy, effective
working area at all times
In addition to
the primary responsibilities, the MHCC may be requested to:
a. Support delivery of QOF, incentive
schemes, QIPP and other quality or cost effectiveness initiatives
b. Undertake any tasks consistent with
the level of the post and the scope of the role, ensuring that work is
delivered in a timely and effective manner
c. Duties may vary from time to time
without changing the general character of the post or the level of
responsibility
Job description
Job responsibilities
Primary duties include:
a. Work with the GPs and other primary
care professionals within the PCN to identify and manage a caseload of patients
and, where required and as appropriate, refer people back to other health
professionals within the PCN
b. To work with patients experiencing a
wide range of mental health issues, and who are frequent attenders in
practice. They will provide early
intervention support for patients who struggle to access help with other service
providers.
c. Follow risk policy/protocols and
liaise with the practice team, and other relevant PCN staff regarding
presenting risks.
d. Raise awareness of how to identify
patients who may benefit from shared decision making and support PCN staff and
patients to be more prepared to have shared decision-making conversations
e. Provide ongoing advice and support to
patients facilitating coordination and cooperation between all involved
services to support the patient needs.
f.
Jointly develop
work specification and induction plans along with allocation of appointments
and work options (home/office)
g. Provide feedback on staff working
within the PCN to inform supervision and line management discussions
h. Support the coordination and delivery
of MDTs within the PCN
i.
Undertake all
mandatory training and induction programmes
j.
Contribute to and
embrace the spectrum of clinical governance
k. Develop the MHCC role through
participation in training and service redesign activities
l.
Attend a formal
appraisal with their manager at least every 12 months. Once a performance/training
objective has been set, progress will be reviewed on a regular basis so that
new objectives can be agreed.
m. Contribute to public health campaigns
(e.g., COVID-19 or flu clinics) through advice or direct care
n. Maintain a clean, tidy, effective
working area at all times
In addition to
the primary responsibilities, the MHCC may be requested to:
a. Support delivery of QOF, incentive
schemes, QIPP and other quality or cost effectiveness initiatives
b. Undertake any tasks consistent with
the level of the post and the scope of the role, ensuring that work is
delivered in a timely and effective manner
c. Duties may vary from time to time
without changing the general character of the post or the level of
responsibility
Person Specification
Qualifications
Essential
- The Patient Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute.
- Passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework
Experience
Essential
- Excellent communication skills (written and oral)
- A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults
- Good IT skills
- Clear, polite telephone manner
- Good knowledge of MS Office and Outlook
- Effective time management (planning and organising)
- Ability to listen, empathise with people and provide person centred support in a non-judgemental way
- Commitment to reducing health inequalities and proactively working to reach people from all communities
Desirable
- Experience of working in a primary care setting
- EMIS/SystmOne user skills
Person Specification
Qualifications
Essential
- The Patient Care Coordinator is enrolled in, undertaking or qualified in appropriate training as set out by the Personalised Care Institute.
- Passed training requirements as outlined by the Personalised Care Institute and fully understands the Personalised Care Framework
Experience
Essential
- Excellent communication skills (written and oral)
- A clear understanding of child protection policy and procedures and commitment to the safeguarding of children and vulnerable adults
- Good IT skills
- Clear, polite telephone manner
- Good knowledge of MS Office and Outlook
- Effective time management (planning and organising)
- Ability to listen, empathise with people and provide person centred support in a non-judgemental way
- Commitment to reducing health inequalities and proactively working to reach people from all communities
Desirable
- Experience of working in a primary care setting
- EMIS/SystmOne user skills