Job summary
To assist in the smooth running of the practice: to provide comprehensive, high quality, reception services to patients, visitors, Health Care Professionals and colleagues at the practice and associated organisations.
To be the front face for all visitors to the practice, providing high quality reception services.
Main duties of the job
You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Processing repeat prescriptions in accordance with practice guidelines and standard operating procedures.
When dealing with patients, you must be compassionate and discrete.
About us
Our mission statement is to be committed to providing high quality, patient centred care using a multi-disciplinary team approach, with patient and staff wellbeing at the heart of our Sarum Health Group family.
Do you think you could fit in with our well-oiled unit here at Sarum Health Group?
About us:
- 12,433 patient practice in rural Wiltshire
- Main surgery at Salisbury with branch surgery at Larkhill
- CQC rating Good
- High QOF achievers due to our efficient admin support team
- Part of the Salisbury Plain PCN with expanding team which includes for our practice Paramedic (Home Visiting Team), Clinical Pharmacist, Social Prescribers, First Contact Physiotherapist and a GPA.
- Workflow optimisation for data team, reduced admin for ANPs
- On-site dispensary located in at our branch site in Larkhill
- SystmOne Web clinical system, also using Cinapsis, AccuRX, SystmConnect, T-Quest and TeamNet.
- Full complement administration team who oversee letter processing, insurance reports, solicitor reports and all other non-NHS works, safeguarding reports and referrals.
- Enhanced hours as part of our PCN network of practices
- 1 intermediate care bed which we provide a weekly on-site clinic with limited number of patients.
- Nurse-led chronic disease clinics.
- Comprehensive clinical pathways that are ever evolving.
- Continued personal development support.
Job description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and e-requests for appointments via SystmConnect.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on SystemOne.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
Job description
Job responsibilities
Primary responsibilities:
The following are the core responsibilities of the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and current competency:
- Maintain and monitor the practice appointment system.
- Welcome patients and visitors to the organisation, directing requests appropriately.
- Process personal, telephone and e-requests for appointments via SystmConnect.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on SystemOne.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Action incoming mail and correspondence.
- Scan patient related documentation and attach scanned documents to patients healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
Person Specification
Qualifications
Essential
- Basic IT skills
- Polite and confident
- Planning and organising own work load
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Experience
Essential
- GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
Desirable
- Experience of working with SystmOne
Person Specification
Qualifications
Essential
- Basic IT skills
- Polite and confident
- Planning and organising own work load
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Experience
Essential
- GCSE Grade C or above (or equivalent) in English and maths and an understanding of confidentiality and Data protection
Desirable
- Experience of working with SystmOne
