Riverside Surgery

PART TIME Care Co-ordinator

The closing date is 07 September 2025

Job summary

Riverside Surgery is looking to recruit a permanent ARRS PART TIME Care Co-ordinator (ideally working Wednesday-Friday)who will play a key co-ordinating role at Riverside Surgery. Care co-ordinators provide extra time, capacity and expertise to make sure that appropriate support is made available to patients and ensure that their needs are addressed. They will help patients and their families to understand, manage and utilise personal care and support plans and contribute to increasing the number of patients with personal health budgets in place. Care Co-ordinators will work closely with practice staff to ensure patients receive coordinated care, which is responsive to their needs and designed in co-operation with patients, carers, and all supporting services.

Main duties of the job

Main Responsibilities are to:

With the use of Clinical Systems actively identify a caseload of patients who are in need of a care package

Work directly with patients, their carers and advocates in line with best practice, to develop a holistic personalised care and support plan that brings together all the patients identified care and support needs and reflects what matters most to them.

Support people to understand their level of knowledge, skills and confidence when engaging with the support planning process and managing their health and wellbeing, including the use of the Patient Activation Measure

Help people to manage their needs through answering queries, making and managing appointments and ensuring that people have good quality written or verbal information to help them make choices about their care.

Assist patients and their carers to access support or interventions that improve their health and well being and increase their knowledge, skills and confidence.

Assist patients and their families to consider and record their wishes and preferrencs in regard to future care and treatment in the event of a deterioriation when they are no longer able to make decisions for themselves

About us

There is a vacancy for a part time Care Co-ordinator at Riverside Surgery in Evesham. This vacancy is to support other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike.

Date posted

28 August 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0509-25-0007

Job locations

Waterside

Evesham

Worcestershire

WR11 1JP

Job description

Job responsibilities

JOB DESCRIPTION RECEPTIONIST

RESPONSIBLE TO: Senior Receptionist

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Key Duties & Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Communicate test results using taught skills and ensuring accuracy

Alert Management on patients records

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Keep your working environment clean, tidy and free from clutter at all times.

Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.

Enter requests for home visits onto the home visit sessions on EMIS ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Participate on a daily basis in task management and Docman tasks and ensure that tasks are kept up to date at all times.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information

Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.