Riverside Surgery

FULL TIME Receptionist - 8.00am-4.30pm

The closing date is 18 July 2025

Job summary

Riverside Surgery is looking to recruit a permanent FULL TIME receptionist working 5 DAYS per week (working 8.00am-4.30pm).

Please note we may choose to close this advert early if we receive too many applications. If you have not heard anything from us four weeks after the closing date then you have been unsuccessful in being shortlisted on this occasion.

Main duties of the job

Duties include:

Managing patient requests in person, on the phone or via written communication

Booking, amending, rescheduling or cancelling patient appointments

Processing and distributing prescriptions

Actioning patient care follow-up arrangements as per GP instructions

Advising patients of chargeable services and processing payments

Providing patients with information about the Practice's Services

General housekeeping of reception and waiting areas

Arranging transport and home visits

Managing medical records, recording patient contacts and attaching correspondence electronically

Maintaining and updating the practice patient database

Ensuring confidentiality and data protection is observed at all times.

About us

There is a vacancy for a full time Receptionist at the Riverside GP Practice in Evesham. This vacancy is to support other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike.

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0509-25-0002

Job locations

Waterside

Evesham

Worcestershire

WR11 1JP

Job description

Job responsibilities

JOB DESCRIPTION RECEPTIONIST

RESPONSIBLE TO: Senior Receptionist

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Key Duties & Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Communicate test results using taught skills and ensuring accuracy

Alert Management on patients records

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Keep your working environment clean, tidy and free from clutter at all times.

Ensure that you provide an efficient, professional and detailed handover to the member of staff taking over from you before you leave your duty.

Enter requests for home visits onto the home visit sessions on EMIS ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Participate on a daily basis in task management and Docman tasks and ensure that tasks are kept up to date at all times.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required and as appropriate and within the correct time frame for safety of receipt of the information

Ensure that all new patients are registered onto the computer system promptly and accurately, this should be on the same day that they attend the practice to register.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.