Job summary
Following a recent reorganisation within the practice we are looking for an additional member of staff to share this exciting role with our current part-time ICT administrator. This is a fairly new role and is continually developing to meet demands of constant change within general practice, ensuring plenty of variety to keep you busy.
Main duties of the job
You will support
all the ICT systems and hardware used within the practice, providing first line technical
support for all users, and liaising, as appropriate, with external
organisations, suppliers and Countywide IT Support.
You will
contribute to service and communications improvements including the
implementations of new systems and developments of existing systems.
You will run regular and ad hoc reports and searches from our clinical systems.
About us
The Brunston & Lydbrook Practice is a busy, friendly, forward- thinking GP Practice situated in the Forest of Dean. We have a strong clinical team comprising of 4 Partners, 3 Practice Nurses, 2 HCAs
and 2 phlebotomists. They are supported by our dispensing and admin teams. Currently
we care for approximately 6,100 patients but this number is expanding. Our main site is in Coleford and we have a branch surgery in Lydbrook. Our working
environment is pleasant, and job satisfaction is high.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
User maintenance for all systems
- Setting
up, amending, deleting user access, Smartcard
administration
- Maintain
spreadsheet of user access to systems, e.g. EMIS, TeamNet, Blue Stream.
System maintenance
- General
maintenance in respect of all systems
- Co-ordinating
software updates
- Prepare
and maintain user guides
System support
- First
point of contact for users in respect of any systems or office equipment
faults/issues
- Liaising
with Countywide IT Services to resolve issues
- Assisting
with office moves
- Provide
advice and guidance on ICT matters
- Provide
training to users as required (eg new users)
Systems implementations/developments
- Co-ordinate
and assist with system implementations and testing
- Suggest
improvements to systems and implement subject to management authorisation
- Developing
the AccuRx text message system to support the practice system for call
and recall for chronic disease management, etc.
Clinical system (EMIS)
- General
maintenance, set up and configuration changes including appointment
system
- Download
Ardens protocols, searches and templates
- Running
and developing reports
Team Net (Clarity GP - web based sharing
and compliance platform)
- Developing
the system to meet the needs of the practice
- Transferring
documents from legacy system.
Communications
- Communicate
appropriately with practice staff, managers and partners as required
- General
maintenance and support of the telephone system including liaising with
the supplier to resolve issues.
- Daily
monitoring of telephone recording system.
- Updating
standard messages on the telephone system
- Updating
website and liaising with the website provider to resolve issues.
- General
maintenance of eConsult (the online total triage system used by the
practice) in liaison with the supplier.
- Processing
bulk text messages to patients
- Franking
machine top-ups and ordering consumables
Information security/Data protection
- Ensure
that all patient interactions are dealt with confidentially and any
confidential paperwork is dealt with in accordance with practice
protocol.
- Adhere to
practice policies regarding security and confidentiality
- Assist
with Data Protection Impact Assessments (DPIAs)
- Assist
with Data Protection and Security (DPS) toolkit
- Maintain
Payment Card Industry Data Security Standard (PCIDSS) compliance and
ensure declaration is updated annually by deadline.
Other duties
- Assist
with ICT Disaster Recovery policy
- Maintain
Assets Register
- Be mindful of
building security, have a thorough knowledge of door and window locks.
- Contribute
to maintaining the professional image of the practice.
- Undertake any
other duties appropriate to the post as requested by the practice
manager or the partners.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
User maintenance for all systems
- Setting
up, amending, deleting user access, Smartcard
administration
- Maintain
spreadsheet of user access to systems, e.g. EMIS, TeamNet, Blue Stream.
System maintenance
- General
maintenance in respect of all systems
- Co-ordinating
software updates
- Prepare
and maintain user guides
System support
- First
point of contact for users in respect of any systems or office equipment
faults/issues
- Liaising
with Countywide IT Services to resolve issues
- Assisting
with office moves
- Provide
advice and guidance on ICT matters
- Provide
training to users as required (eg new users)
Systems implementations/developments
- Co-ordinate
and assist with system implementations and testing
- Suggest
improvements to systems and implement subject to management authorisation
- Developing
the AccuRx text message system to support the practice system for call
and recall for chronic disease management, etc.
Clinical system (EMIS)
- General
maintenance, set up and configuration changes including appointment
system
- Download
Ardens protocols, searches and templates
- Running
and developing reports
Team Net (Clarity GP - web based sharing
and compliance platform)
- Developing
the system to meet the needs of the practice
- Transferring
documents from legacy system.
Communications
- Communicate
appropriately with practice staff, managers and partners as required
- General
maintenance and support of the telephone system including liaising with
the supplier to resolve issues.
- Daily
monitoring of telephone recording system.
- Updating
standard messages on the telephone system
- Updating
website and liaising with the website provider to resolve issues.
- General
maintenance of eConsult (the online total triage system used by the
practice) in liaison with the supplier.
- Processing
bulk text messages to patients
- Franking
machine top-ups and ordering consumables
Information security/Data protection
- Ensure
that all patient interactions are dealt with confidentially and any
confidential paperwork is dealt with in accordance with practice
protocol.
- Adhere to
practice policies regarding security and confidentiality
- Assist
with Data Protection Impact Assessments (DPIAs)
- Assist
with Data Protection and Security (DPS) toolkit
- Maintain
Payment Card Industry Data Security Standard (PCIDSS) compliance and
ensure declaration is updated annually by deadline.
Other duties
- Assist
with ICT Disaster Recovery policy
- Maintain
Assets Register
- Be mindful of
building security, have a thorough knowledge of door and window locks.
- Contribute
to maintaining the professional image of the practice.
- Undertake any
other duties appropriate to the post as requested by the practice
manager or the partners.
Person Specification
Experience
Essential
- Previous experience in an office environment
- Experience with working with the public
Desirable
- Experience with resolving ICT issues
- Experience working in an administrative role in the NHS
Qualifications
Essential
- Good standard of general education
- Five GCSEs A*-C (9-4) including Maths and English.
Desirable
Knowledge and Skills
Essential
- Excellent numeracy and literacy skills
- Proficient in Microsoft Office
- Excellent customer service skills
- Excellent communication skills
Other
Essential
- Approachable with a pleasant personality and able to communicate with the public
- Flexible approach to work
- Commitment to working in a team
- Able to work unsupervised
- Methodical approach to work
Person Specification
Experience
Essential
- Previous experience in an office environment
- Experience with working with the public
Desirable
- Experience with resolving ICT issues
- Experience working in an administrative role in the NHS
Qualifications
Essential
- Good standard of general education
- Five GCSEs A*-C (9-4) including Maths and English.
Desirable
Knowledge and Skills
Essential
- Excellent numeracy and literacy skills
- Proficient in Microsoft Office
- Excellent customer service skills
- Excellent communication skills
Other
Essential
- Approachable with a pleasant personality and able to communicate with the public
- Flexible approach to work
- Commitment to working in a team
- Able to work unsupervised
- Methodical approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
