Medical Receptionist/Administrator

Job summary

We are recruiting a part time Medical Receptionist/Administrator to join our busy team.

We are looking for somebody with experience of working with the public in a frontline customer service role and IT skills are essential.

We are a large training practice in Kempston, Bedford across two sites with a friendly and supportive team of Doctors, Nurses, Administrators and Receptionists.

The working hours are Monday 1.30-6.30, Wednesday 8-12.30 / 1.00-4.00, Thursday 8 -1.30 and Friday 8-12.30 / 1.00-4.00 (25 hours 30 minutes per week)

The working hours of the Team will be reviewed during October 2020 which may lead to additional hours being available.

Flexibility is required for holiday and sickness cover of colleagues.

Previous receptionist experience within a medical setting would be an advantage, though not essential as full training will be provided.

(Please note that we will only contact shortlisted candidates and that the applications may close early)

Main duties of the job

Ensuring that all enquiries from patients are handled efficiently and courteously. Filing, record keeping and the processing of documents. Liaising with doctors and other members of staff. Extract and file medical records and other documents. Prepare for each surgery, ensuring premises are tidy. Receive and make telephone calls and take accurate messages. Book and cancel appointments and deal efficiently with the computerised appointments system. Answer general enquiries and explain practice procedures. Issue medication prepared by the Dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate. Maintain and operate computer and manual administrative systems. Arrange hospital transport for patients. Open and close surgery premises. Inform patients of results of hospital tests as directed by the doctor. The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery.

About us

King Street Surgery is a long established and growing, dispensing practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across two sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development.

List size of 15,500, with 6 GP Partners, 5 salaried GPs, 8 practice nurses, a paramedic , Clinical Pharmacists who are supported by pro-active Management and Administration teams