Job summary
We are recruiting a part time Medical Receptionist/
to join our busy team.
We are looking for somebody with experience of
working with the public in a frontline customer service role and IT skills are
essential.
We are a large training practice in Kempston,
Bedford across two sites with a friendly and supportive team of Doctors,
Nurses, Administrators and Receptionists.
The working hours of the Team is under review.
Flexibility is required for holiday and sickness
cover of colleagues.
Previous receptionist experience within a medical
setting would be an advantage, though not essential as full training will be
provided.
(Please note that we will only contact shortlisted
candidates and that the applications may close early)
Main duties of the job
Ensuring that all enquiries from patients are
handled efficiently and courteously.
Filing, record keeping and the processing
of documents. Liaising with doctors and other members of staff.
Extract and
file medical records and other documents.
Prepare for each surgery, ensuring
premises are tidy.
Receive and make telephone calls and take accurate messages.
Book and cancel appointments and deal efficiently with the computerised
appointments system.
Answer general enquiries and explain practice procedures.
Issue medication prepared by the Dispenser when the dispensary is closed, and
to take and account for any prescription charges due as appropriate.
Maintain
and operate computer and manual administrative systems.
Arrange hospital
transport for patients.
Open and close surgery premises.
Inform patients of
results of hospital tests as directed by the doctor.
The reception/admin staff
forms one team and provides cover across a range of administrative duties associated
with the urgery.
About us
King Street Surgery is a long established and
growing, dispensing practice, offering a high quality service to patients,
within a supportive and caring environment. As a training practice across two
sites we are at the forefront of clinical practice and our practice ethos is
one which supports training and development.
List size of 15,500, with 6 GP Partners, 5 salaried
GPs, 8 practice nurses, a paramedic , Clinical Pharmacists who are supported by
pro-active Management and Administration teams.
Job description
Job responsibilities
To be part of the team
contributing to the smooth running of the Practice by ensuring that all
enquiries from patients in person or by telephone are handled efficiently and
courteously. Filing, record keeping and the processing of documents. The role
involves liaising with doctors and other members of staff.
Extract and file medical
records and other documents.
Prepare for each surgery,
ensuring premises are tidy.
Receive and make telephone
calls and take accurate messages.
Book and cancel appointments
as necessary and deal efficiently with the computerised appointments system.
Answer general enquiries and
explain practice procedures e.g. on registration, changes of address, etc.
Issue medication prepared by
the Dispenser when the dispensary is closed, and to take and account for any
prescription charges due as appropriate.
Maintain and operate computer
and manual administrative systems.
Arrange hospital transport for
patients when required.
Open and close surgery
premises.
Job description
Job responsibilities
To be part of the team
contributing to the smooth running of the Practice by ensuring that all
enquiries from patients in person or by telephone are handled efficiently and
courteously. Filing, record keeping and the processing of documents. The role
involves liaising with doctors and other members of staff.
Extract and file medical
records and other documents.
Prepare for each surgery,
ensuring premises are tidy.
Receive and make telephone
calls and take accurate messages.
Book and cancel appointments
as necessary and deal efficiently with the computerised appointments system.
Answer general enquiries and
explain practice procedures e.g. on registration, changes of address, etc.
Issue medication prepared by
the Dispenser when the dispensary is closed, and to take and account for any
prescription charges due as appropriate.
Maintain and operate computer
and manual administrative systems.
Arrange hospital transport for
patients when required.
Open and close surgery
premises.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Working on the frontline dealing with people
- Computer literacy, Word, Email and demonstrate ability to learn new systems.
Experience
Essential
- Experience of working with members of the public in a customer facing.
- A team player.
- Hard working.
- Caring.
- Able to work under pressure whilst maintaining high standards Evidence of continuing learning. environment.
Desirable
- Experience of working within the NHS.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Working on the frontline dealing with people
- Computer literacy, Word, Email and demonstrate ability to learn new systems.
Experience
Essential
- Experience of working with members of the public in a customer facing.
- A team player.
- Hard working.
- Caring.
- Able to work under pressure whilst maintaining high standards Evidence of continuing learning. environment.
Desirable
- Experience of working within the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
