Job summary
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service we are seeking an enthusiastic, flexible new team-member to join our admin team.
The successful applicant will have excellent communication skills, with a patient-focussed attitude. We are looking for a quick learner with good IT skills and excellent attention to detail. Joining an established team of 3 others, as part of a wider team, a helpful and friendly manner is essential, with the ability to work well with others.
We are looking for a flexible new member of the team who will be able to help with holiday and sickness cover.
Due to the expansion of the team we have 2 positions available.Both positions are 20 hours per week.Plus the availability to work occasional Saturday mornings on a rota basis and overtime will also be available.
Position 1- 20 hours per week, working the following shift pattern:
Tuesday: 8:30am-5:00pmWednesday: 8:30am-1:30pmFriday: 8:30am-5:00pm
Position 2- 20 hours per week, working the following shift pattern:
Monday: 8:30am-5:00pmWednesday: 12:00-5:00pmThursday: 8:30am-5:00pm
Please be aware that there is no flexibility regarding the shift patterns above.
Please can you state whether you are interested in Position 1, 2 or both positions.
Short telephone interviews will be held on Monday 5th February, with face-to-face interviews on Monday 12th February.
Main duties of the job
This is an essential front-line role at the practice, providing an efficient, comprehensive administrative and secretarial support service to the practice management team. The main responsibilities of the role include:
- Processing all incoming and outgoing post and dealing with it appropriately
- Answering incoming phone calls to Admin and responding accordingly
- Processing all scanning in a timely manner
- Processing patient requests and queries
- Booking various recall appointments e.g. annual review appointments
- Processing all registrations in a timely manner and ensuring that they are kept up to date
- Regularly checking emails and replying as necessary
- Assist patients, doctors and hospital staff with administrative/secretarial enquiries on the telephone
- Word process all GP correspondence both via digital dictation and composing appropriate letters
- Completion and submission of referral forms
- Participate in staff meetings
- General secretarial duties
About us
In return for your hard work, Mount Farm is delighted to offer:
Attractive rates of pay, including an increment upon successful completion of a 6-month probationary period, with annual pay reviews
- Generous annual leave entitlement
Membership of the NHS contributory pension scheme
Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
The successful applicant will be expected to pass a standard DBS check.
Please see our website for our privacy statement: https://www.mountfarm.com/your-information/Then select 'employee privacy notice'.
Job description
Job responsibilities
Admin Clerk Job Description
Job Description
Reporting to: Senior Admin Clerk
Processing all incoming and outgoing post and dealing with it appropriately
Answering incoming phone calls to Admin and responding accordingly
Processing all scanning and tasks in a timely manner
Processing patient requests & queries
Handling and processing GP admin e.g. chasing up results, GP requests, contacting patients etc.
Booking various recall appointments e.g. annual review appointments
Processing all registrations in a timely manner and ensuring that they are kept up to date
Adherence at all times to agreed workflow and security procedures of the admin department
Regularly checking emails and replying as necessary
Processing deductions on a regular basis
- Assist patients, doctors and hospital staff with administrative/secretarial enquiries on the telephone
- Word process all GP correspondence both via digital dictation and composing appropriate letters
- Completion and submission of referral forms
- Participate in staff meetings
- General secretarial duties
Undertaking any training required
Participating in, upon request, any meetings, one-to-ones, interim reviews and appraisals
Assisting the Senior Admin Clerk with the day to day running of the admin department, and reporting to her as appropriate
From time to time, the job holder may be asked to work additional shifts to cover holiday and sickness absences
Any other duties you may reasonably be required to undertake at the discretion of your line manager
Job description
Job responsibilities
Admin Clerk Job Description
Job Description
Reporting to: Senior Admin Clerk
Processing all incoming and outgoing post and dealing with it appropriately
Answering incoming phone calls to Admin and responding accordingly
Processing all scanning and tasks in a timely manner
Processing patient requests & queries
Handling and processing GP admin e.g. chasing up results, GP requests, contacting patients etc.
Booking various recall appointments e.g. annual review appointments
Processing all registrations in a timely manner and ensuring that they are kept up to date
Adherence at all times to agreed workflow and security procedures of the admin department
Regularly checking emails and replying as necessary
Processing deductions on a regular basis
- Assist patients, doctors and hospital staff with administrative/secretarial enquiries on the telephone
- Word process all GP correspondence both via digital dictation and composing appropriate letters
- Completion and submission of referral forms
- Participate in staff meetings
- General secretarial duties
Undertaking any training required
Participating in, upon request, any meetings, one-to-ones, interim reviews and appraisals
Assisting the Senior Admin Clerk with the day to day running of the admin department, and reporting to her as appropriate
From time to time, the job holder may be asked to work additional shifts to cover holiday and sickness absences
Any other duties you may reasonably be required to undertake at the discretion of your line manager
Person Specification
Qualifications
Essential
- Strong IT skills
- Enthusiasm to provide an efficient and timely service
Desirable
- Knowledge of medical secretarial work and/or SystmOne preferred but not essential
Experience
Essential
- Administrative experience and good organisation skills
Desirable
- Experience of working within a primary care setting would be an advantage but not essential
Person Specification
Qualifications
Essential
- Strong IT skills
- Enthusiasm to provide an efficient and timely service
Desirable
- Knowledge of medical secretarial work and/or SystmOne preferred but not essential
Experience
Essential
- Administrative experience and good organisation skills
Desirable
- Experience of working within a primary care setting would be an advantage but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
