Job summary
This role coordinates the care for our Long Term Conditions patients. The post holder will work with the management team to meet the requirements of the Dudley Quality Outcomes Framework and enhanced services within the Practice.
Main duties of the job
We are looking for
a hardworking and driven candidate who is experienced in administration work.
The role will involve liaising with patients and professionals by phone, email,
SMS text and post. The post holder will monitor and deliver a number of processes and pathways to ensure patients receive necessary invitations and tests. Therefore, it is essential that they are able to follow and retain information on practice procedures.
The post holder must have advanced IT skills, including the use of Microsoft Word, Excel and Outlook. They will be required to use a number of IT packages including EMIS, Docman, AccuRx, Open Exeter/CSMS, Footfall and others as required. They will be responsible for creating searches, reports, templates and protocols on the EMIS clinical system. The post holder is required to have a
confident/professional telephone manner. The ability to multitask and mange their own workload is essential.
A level 4 apprenticeship candidate may be considered.
About us
Eve Hill Medical Practice is a busy GP surgery
based in Dudley; we have 5 GPs, 3 GP registrars a Nursing Team and
Administration Team who provide primary medical services to approximately 8,650
patients. We achieved an outstanding rating by the Care Quality Commission
(CQC) in March 2016. We operate a fully computerised system. The practice has a
strong focus on training and development; we provide teaching for undergraduate
medical students and trainee GPs. The practice also has an interest in research.
Job description
Job responsibilities
See the attached link to the Job Description and Personal Specification for more information. Do not hesitate to contact us if you have any further questions.
Job description
Job responsibilities
See the attached link to the Job Description and Personal Specification for more information. Do not hesitate to contact us if you have any further questions.
Person Specification
Qualifications
Essential
- Qualified to NVQ Level 3
- Evidence of continuous professional development
Desirable
- IT Qualification
- Medical Terminology Qualification
- Level 3 Medical Administration
Communication skills
Essential
- Ability to communicate face-to-face, over the telephone and written, with a range of people including patients and health professionals.
Personal Attributes
Essential
- Can do attitude and willingness to undertake a variety of tasks ensuring deadlines are met.
- Ability to relate to people and build effective working relationships within and across teams
- Willingness to learn
- Understanding of confidentiality and what is required in order to maintain it.
- Be hard working and willing to contribute to the team effort
- Articulate and confident in dealing with members of the public
- Able to work accurately and with attention to detail
- Ability to apply tact and sensitivity when dealing with patients and the public
- Personal motivation and understands the importance of applying yourself for work and your qualification
- Have an excellent attendance record and time keeping skills
- Smart and presentable
Knowledge
Desirable
- Knowledge of the Dudley Outcome Framework for Health/LTC Framework
Special skills
Essential
- Strong computer skills and ability to use Microsoft Word and Excel to a high level.
- High level of accuracy in spelling and grammar
Experience
Essential
- Understanding of what is required when providing good customer service
- Experience of working in a team.
- Experience of delivering customer service
- Experience of using IT to a high level
Desirable
Person Specification
Qualifications
Essential
- Qualified to NVQ Level 3
- Evidence of continuous professional development
Desirable
- IT Qualification
- Medical Terminology Qualification
- Level 3 Medical Administration
Communication skills
Essential
- Ability to communicate face-to-face, over the telephone and written, with a range of people including patients and health professionals.
Personal Attributes
Essential
- Can do attitude and willingness to undertake a variety of tasks ensuring deadlines are met.
- Ability to relate to people and build effective working relationships within and across teams
- Willingness to learn
- Understanding of confidentiality and what is required in order to maintain it.
- Be hard working and willing to contribute to the team effort
- Articulate and confident in dealing with members of the public
- Able to work accurately and with attention to detail
- Ability to apply tact and sensitivity when dealing with patients and the public
- Personal motivation and understands the importance of applying yourself for work and your qualification
- Have an excellent attendance record and time keeping skills
- Smart and presentable
Knowledge
Desirable
- Knowledge of the Dudley Outcome Framework for Health/LTC Framework
Special skills
Essential
- Strong computer skills and ability to use Microsoft Word and Excel to a high level.
- High level of accuracy in spelling and grammar
Experience
Essential
- Understanding of what is required when providing good customer service
- Experience of working in a team.
- Experience of delivering customer service
- Experience of using IT to a high level
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
