Assistant Practice Manager

Job summary

Ashley Centre Surgery is a busy GP Practice based in Epsom town centre with a list of 10,800+ patients. In 2021 we moved into a brand new state-of-the-art surgery.

We are seeking a dedicated, experienced, and proactiveAssistant Practice Managerwho will have lead responsibility forPatient Services and Facilities.As a member of the leadership team you will work alongside another Assistant Practice Manager who leads on Finance and Systems, to support the Partners and Practice Manager to oversee the smooth operation of our busy GP surgery. You will be responsible for managing the front-of-house reception services, ensuring the highest standard of patient experience is delivered, overseeing the surgery estate and facilities including health and safety and supporting the smooth day to day operation of the practice.

While the role is advertised as full time, this may be flexible and we would be open to it being worked over 4 days.

Main duties of the job

Key Responsibilities

• Oversee the day-to-day operations of patient services, ensuring a high standard of care and efficiency.
• Manage the estate and facilities of the practice, ensuring a safe, clean, and welcoming environment for patients and staff.
• Collaborate with the Practice Manager and Assistant Practice Manager - Finance and Systems to develop and implement practice policies and procedures.
• Lead and support the reception team, fostering a positive and productive work environment.
• Handle patient feedback and complaints, ensuring timely and effective resolution.
• Coordinate with external service providers for maintenance and facility improvements.
• Ensure compliance with health and safety regulations and CQC standards.
• Assist in the development and implementation of patient engagement strategies.

Qualifications and Skills:

• Previous experience in a healthcare leadership role or similar environment.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities effectively.
• Knowledge of CQC standards and health and safety regulations.
• Proficiency in using healthcare management software and systems.

About us

Ashley Centre Surgery has 3 GP partners and 4 salaried GPs, a nursing team of 2 practice nurses and 2 health care assistants and we are supported by a number of ARRS roles including GPs, Paramedics, Clinical Pharmacists and a Health and Wellbeing Team. The non-clinical teams include reception, workflow, administration and secretarial.

We are members of the Epsom Primary Care Network and we are shareholders of GP Health Partners Ltd.