Victoria Surgery

Medical Receptionist

Information:

This job is now closed

Job summary

Victoria Surgery has an opportunity for a Medical Receptionist to support our existing team in delivering excellent patient care.

The position is for 18 hours per week, Friday 8am-7pm and Saturday 8.30am-5.00pm. The Saturday shift is paid at an enhanced rate.

The successful candidate will be able to provide cover on other days during periods of annual leave.

Main duties of the job

This is an essential front line role at the practice, providing an efficient and comprehensive service to our patients.

  • Answering incoming calls and processing requests for appointments, results etc.
  • Greeting patients in a polite and corteous manner on arrival at reception.
  • Ensuring patients are provided an appointment with the most appropriate clinical professional.
  • Inputing data into patients health care records as necessary.
  • Assist patients, doctors and other NHS professionals with telepone queries.
  • Ensuring all new patient registrations are processed in a timely and accurate manner.

About us

Victoria Surgery is a well-established and friendly practice in the centre of town caring for a patient population of approximately 11,000. Our team recognises the importance of a good work-life balance.

Our practice team consists of 9 list holding GPs and a dedicated clinical team including, clinical pharmacists, nurse practitioner, 1 nurse and a trainee nursing associate. We are supported by a full management, administration and dispensary team.

We are part of the Bury St Edmunds Primary Care Network and the successful candidate will work alongside a team of Paramedics, Social Prescriber, Health and Wellbeing Coach, Care Coordinators and Pharmacy Technician.

We place great value on our staff and offer:

A comprehensive induction and training period of 6 months.

Membership of the NHS pension scheme.

Blue Light Care for NHS discounts at various outlets.

Staff Room with tea/coffee and snacks provided.

Details

Date posted

15 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0482-24-0000

Job locations

Victoria Street

Bury St. Edmunds

Suffolk

IP33 3BB


Job description

Job responsibilities

The main responsibilities of the role include:

  • Maintaining and monitoring the practice appointment system.
  • Answering incoming phone calls, transferring the calls or dealing with callers request appropriately.
  • Signposting patients to the correct service.
  • Entry of new and termporary registrations.
  • Input of data into patients' healthcare records.
  • Support all clinical staff with tasks as requested
  • Participate in staff meetings

Job description

Job responsibilities

The main responsibilities of the role include:

  • Maintaining and monitoring the practice appointment system.
  • Answering incoming phone calls, transferring the calls or dealing with callers request appropriately.
  • Signposting patients to the correct service.
  • Entry of new and termporary registrations.
  • Input of data into patients' healthcare records.
  • Support all clinical staff with tasks as requested
  • Participate in staff meetings

Person Specification

Qualifications

Essential

  • Educated to GSCE standard including Grade C or Level 4 in English or Equivalent Skills in Written English Language (Proof of grades may be requested)

Skills and Knowledge

Essential

  • Clear and polite telephone manner
  • Excellent Commincation skills

Personal Qualities

Essential

  • Helpful and friendly manner
  • Able to think on your feet in a busy working environment
  • Able to multi task, work had and maintain professionalism when under pressure
  • Flexible and willing to cover shifts during annual leave and sickness.

Experience

Essential

  • Experience of working in a customer focused role
  • Experience of administrative duties
  • Experienced in the use of IT with strong skills in Email, Word and Excel

Desirable

  • Experience of working in a healthcare setting
Person Specification

Qualifications

Essential

  • Educated to GSCE standard including Grade C or Level 4 in English or Equivalent Skills in Written English Language (Proof of grades may be requested)

Skills and Knowledge

Essential

  • Clear and polite telephone manner
  • Excellent Commincation skills

Personal Qualities

Essential

  • Helpful and friendly manner
  • Able to think on your feet in a busy working environment
  • Able to multi task, work had and maintain professionalism when under pressure
  • Flexible and willing to cover shifts during annual leave and sickness.

Experience

Essential

  • Experience of working in a customer focused role
  • Experience of administrative duties
  • Experienced in the use of IT with strong skills in Email, Word and Excel

Desirable

  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Surgery

Address

Victoria Street

Bury St. Edmunds

Suffolk

IP33 3BB


Employer's website

https://www.victoriasurgery.co.uk (Opens in a new tab)

Employer details

Employer name

Victoria Surgery

Address

Victoria Street

Bury St. Edmunds

Suffolk

IP33 3BB


Employer's website

https://www.victoriasurgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Jo Shaw

nikki.lankester1@nhs.net

01284725550

Details

Date posted

15 January 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0482-24-0000

Job locations

Victoria Street

Bury St. Edmunds

Suffolk

IP33 3BB


Supporting documents

Privacy notice

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