SPRINGWOOD SURGERY

Medical Receptionist

This job is now closed

Job summary

We are looking to expand our excellent reception team at Springwood Surgery. We are looking for patient focused, friendly, enthusiastic staff with excellent customer service skills. We can offer a range of hours between 16 and 28 per week, with some flexibility for exceptional candidates. Experience of working within primary care would be an advantage, however, is not essential. We are always happy to train the right person for the role.

Main duties of the job

You will be the public face of our practice, and often the first member of staff a patient will encounter. We are looking for someone who thrives under pressure with a smile on their face. We will support you to grow and develop in this role and put a big emphasis on team working. The role will involve greeting patients, assisting with queries, answering phone calls form patients and other healthcare professionals in a positive manner and completing associated administrative duties. A full job description will be provided.

About us

Springwood Surgery is a busy GP practice catering for approximately 8000 patients in the market town of Guisborough. On the doorstep of the North York Moors, we have a friendly and close knit team who proactively support each other and look forward to meeting you.

Date posted

17 January 2024

Pay scheme

Other

Salary

£11.18 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0475-24-0000

Job locations

Rectory Lane

Guisborough

Cleveland

TS14 7DJ

Job description

Job responsibilities

Job Title:Receptionist

Responsible To: Practice Manager

Main Purpose of Post:To provide a point of contact for patients and to act as a focal point for communications between patients, doctors and other medical staff.

1.Answering the telephone and dealing with telephone enquiries in a polite and efficient manner.

2.Booking appointments from phone/verbal requests using clinical computer systems (SystmOne)

3.Receiving patients at the front desk in a friendly & cheerful manner and checking them in on the computer.

4.Care Navigating patients to the service which best meets their health and wellbeing needs.

5.Registering new patients and supplying practice information.

6.Accepting requests for prescriptions, checking that the details match the relevant patient and handing out appropriate prescriptions.

7.On occasion, opening the Practice in the morning and securely locking up after surgery.

8.Efficiently dealing with queries and problems from doctors, nursing staff, attached staff, ancillary staff, patients and outside agencies.

9.Entering home visits on the computer and making sure all details are correct, printing out encounter forms.

10.Scanning letters, referrals and other relevant documentation into patient records.

11.Actioning/allocating path links (test results) appropriately.

12.Sorting incoming/outgoing post

13.Secure destruction of confidential waste.

14.Conforming to all protocols and procedures in the Practice.

15.Other miscellaneous duties as delegated by the Practice Manager.