Newbridge Surgery

GP Receptionist

Information:

This job is now closed

Job summary

16 hours per week

We currently have a receptionist vacancy; this is a busy and varied role, dealing with patients both face to face and on the telephone. Duties will also include general practice administration. You will need to ensure that you are organised and be patient focused. Ideally, you will have previously gained experience in Care Navigation within a General Practice environment.

Previous experience in General Practice is desirable although training will be provided. You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and experience of EMIS web is also desirable. This post is subject to a Disclosure Barring Service check.

Main duties of the job

The successful candidate will be required to provide excellent customer service skills and provide administration support to the Practice.You must be flexible and able to work additional hours as and when required to cover annual leave and other periods of absence to ensure the efficient and smooth running of the Practice.

Previous experience in General Practice is desirable although training will be provided.You must have excellent communication skills; the ability to cope with change, be adaptable, accurate and ability to work alone or as part of a team are essential. You must also be IT literate and experience of EMIS web is also desirable. This post is subject to a Disclosure Barring Service check.

About us

GP practice with approximately 5800 registered patients.

Excellent Good reputation as a GP Practice.

Details

Date posted

22 May 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0471-24-0000

Job locations

255 Tettenhall Road

Wolverhampton

WV6 0DE


Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Care Navigate patients to the most appropriate clinician/resource.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Care Navigate patients to the most appropriate clinician/resource.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Other

Essential

  • To be flexible and adaptable to a changing and busy working environment.
  • Be able to care navigate patients to other services if required.
  • Ensure all information is recorded and filed accurately on clinical system.
  • Ability to work in a changing environment.
  • Ability to prioritise workload to meet demands of the service

Experience

Essential

  • Previous experience of working in a General Practice or similar environment and experience of Care Navigation.
  • Ability to work within a team environment and to assist with project work as and when required
  • Ability to work as and when required in accordance with reception rota including Saturday and if applicable Bank Holidays

Desirable

  • Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent.

Desirable

  • NVQ 1 to 2 in Customer Care.
  • NVQ 1 to 2 in Administration.

Communication

Essential

  • Excellent telephony and front face and communication skills
  • Good written and verbal skills.
  • Active listening skills

Desirable

  • Ability to speak /interpret in different languages to assist patients
Person Specification

Other

Essential

  • To be flexible and adaptable to a changing and busy working environment.
  • Be able to care navigate patients to other services if required.
  • Ensure all information is recorded and filed accurately on clinical system.
  • Ability to work in a changing environment.
  • Ability to prioritise workload to meet demands of the service

Experience

Essential

  • Previous experience of working in a General Practice or similar environment and experience of Care Navigation.
  • Ability to work within a team environment and to assist with project work as and when required
  • Ability to work as and when required in accordance with reception rota including Saturday and if applicable Bank Holidays

Desirable

  • Demonstrable experience of working in a Busy front facing General Practice Receptionist environment and Care Navigate effectively

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent.

Desirable

  • NVQ 1 to 2 in Customer Care.
  • NVQ 1 to 2 in Administration.

Communication

Essential

  • Excellent telephony and front face and communication skills
  • Good written and verbal skills.
  • Active listening skills

Desirable

  • Ability to speak /interpret in different languages to assist patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE


Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)

Employer details

Employer name

Newbridge Surgery

Address

255 Tettenhall Road

Wolverhampton

WV6 0DE


Employer's website

https://www.newbridgesurgerywolverhampton.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Team Leader

Alison Inns

alison.inns1@nhs.net

01902751420

Details

Date posted

22 May 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0471-24-0000

Job locations

255 Tettenhall Road

Wolverhampton

WV6 0DE


Supporting documents

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