Job summary
General Manager for GP Practice in Bristol (£60000)
Fishponds
Family Practice, a well-established and award winning medical and
training practice, respected for its collaborative working, training, teaching,
research and personal development within its team, now requires an energetic
and dynamic individual to work with the Partners, to guide the development and success of
the Practice by providing leadership and direction. The Practice is an active
member and supporter of the FABB PCN, with one of our Partners being the PCNs
Clinical Director.
Reporting directly to the Partners, you will be responsible for ensuring that the Practice
continues to provide high quality services to its patients, through the
efficient day-to-day
operations of the Practice and sound financial management and you will also have the
vision, willingness and drive to adapt to NHS targets and changes.
Applications should be by
CV and sent toamy@sapernhr.co.uk.To arrange an
informal conversation, please contact Sue Vicker at the Practice (emailsue.vicker1@nhs.net)
Closing date 6 December 2023 with interviews taking place on Tuesday 19 December 2023
Main duties of the job
- Working with the Partnership and practice staff, facilitate and direct the production of the Practices Strategic Plan and drive decisions and progress to meet agreed objectives. Promote practice vision, cohesion and initiative, stimulating and encouraging positive output from staff. Ensure that annual reports are produced and reviewed.
- Guide and support the practice through periods of change both internal and external. Consider options, produce plans, business cases and desired outcomes, develop budgets and undertake negotiations as required.
- Ensure successful registration with the Care Quality Commission and other bodies as required. Ensure that protocols and policies are developed, maintained and adhered to.
- Manage and provide leadership for all practice staff, ensuring that clear lines of reporting, delegation, and communication exist and that appraisals and staff development are given priority to develop a motivated and effective team.
- Oversee all patient relationship management including the involvement of patients in practice development plans and communication to patients and stakeholders.
- Ensure that key protocols are understood and implemented within the organisation, to include Clinical Governance, Significant Event Reporting and reviews, Infection Control and Complaints.
- Provide the overall financial management of the Practice to ensure profitability and financial probity in accordance to financial guidelines and legislation.
About us
Our practice has been serving the people of Fishponds and the
surrounding areas for over 100 years. The surgery was founded by Dr Claude
Bernard who at the time was working from a Victorian house at 564 Fishponds
Road. His son Cyril then took over through the war years and the foundation of
the NHS in 1948.
We are a stable practice with a fully established team. Our team
consists of 5 partners and 5 salaried doctors, practice nurses and health care
assistants a dietician, nurse practitioner and a paramedic. Supported
by a large team of care coordinators. The surgery is managed by the General Manager and Management Team.
We embrace change and technology to support process and service
improvement through efficiency to help manage the workload. We are proud to be
a teaching and training practice, training doctors to become GPs and teaching medical students from years 1 to 5 creating a positive atmosphere in the surgery. We are also part of a successful PCN enjoying the
benefits of collaborative working and the exchange of ideas. We are a high QOF
achiever with strong administrative processes.
Job description
Job responsibilities
Responsibilities (In addition to the main duties of the job listed above):
- Develops quality improvement initiatives for the Partners and ensures they are implemented
- Puts in bids for improvement grants with respect to developing the premises
- Puts together the asset register and ensures it is kept up to date and complete.
- Ensure the existence of and adherence to a best-practice complaints process, overseeing all complaints to ensure that they are dealt with professionally and sensitively and that learning points are identified.
- Co-ordinate and chair Partners Meetings, keeping Partners informed of developments and driving the Practice forward in line with agreed strategy and goals.
- Ensure the ongoing sustainability of the Practice, including Business Continuity measures and disaster recovery for systems, data and information.
- Liaise and develop excellent relationships with third party organisations, such as practice solicitors, accountants, bank manager and patients on behalf of the Partners
- Ensure an effective communication system is implemented and used across the Practice and within the Partnership.
- Represent the Practice at external meetings including Practice Manager Forums, NHS England, BNSSG ICB, GP Collaborative Board and PCN.
- Market and promote the Practice, developing a Practice Brand and raising a positive profile within the local community.
- Preparing a Practice Business Plan, Annual Report and practice aims and objectives as required by the partners.
- Ensure Information Governance policies are up to date, accurate and compliant.
Finance
- Ensure the profitability of the Practice and that high quality, robust, transparent financial procedures are developed and adhered to. Develop reports to support decision making and track progress against plans and objectives.
- Ensure that all potential income streams are investigated. Manage the instigation and ongoing performance of Enhanced Services, submitting claims for payment as required.
- Prepare business cases in support of new business opportunities and work with the Partners in respect of negotiations and implementation.
- Ensure the profitability of the Practice and that high quality, robust, transparent financial procedures are developed and adhered to. Develop reports to support decision making and track progress against plans and objectives
- Ensures that income is maximised and that claims are processed promptly.
- Provide and interpret financial reports to the Partners as required
- Ensures that the Practice achieves VFM with respect to utilities
NHS and statutory obligations
- To keep up to date with NHS developments both in the local health care system and nationally that might impinge on the Practice or individual partners and offering options for consideration by the partners
- To ensure the practice meets statutory obligations regarding health, safety and risk management.
- To ensure the practice meets the standards necessary for ongoing registration with the Care Quality Commission
- To ensure the practice meets statutory obligations regarding health, safety and risk management
- To take the lead role in development and adherence to practice risk management procedures and protocols
- To lead on all confidentiality issues relating to data and data sharing enabling patients to opt in or opt out of data sharing.
Premises, equipment and supplies
- To ensure that the building is well maintained, is compliant with all legislation and meets the needs of patients, and staff
- To ensure that staff and building occupants are aware of security and fire procedures and these are correctly followed
- To oversee the provision of cleaning and facilities and service management and ensure all contracts are up to date and reviewed annually
- To oversee the ordering of supplies and equipment including clinical supplies
- Ensure appropriate insurance of premises, equipment and stock.
- Liaise with Practice Nurses and administration team to ensure appropriate testing and calibration of clinical equipment as appropriate.
Care Quality Commission:
- Advise the partners on action needed to maintain compliance with the CQC requirements, and ensure the practice systems and procedures meet the Essential Standards.
- Ensure policies and procedures are updated and maintained.
- Manage the process by which the Practice maintains registration under the CQC.
- Support the partners through any inspection visits from the CQC.
- Implement and follow up any action or improvements required by the CQC in order to maintain registration.
- Assist with filing and paperwork trails to support procedures using GP Team Net.
- Manage and prepare for inspection visits.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential,
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet the needs of patients, staff and the Practice.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly
Job description
Job responsibilities
Responsibilities (In addition to the main duties of the job listed above):
- Develops quality improvement initiatives for the Partners and ensures they are implemented
- Puts in bids for improvement grants with respect to developing the premises
- Puts together the asset register and ensures it is kept up to date and complete.
- Ensure the existence of and adherence to a best-practice complaints process, overseeing all complaints to ensure that they are dealt with professionally and sensitively and that learning points are identified.
- Co-ordinate and chair Partners Meetings, keeping Partners informed of developments and driving the Practice forward in line with agreed strategy and goals.
- Ensure the ongoing sustainability of the Practice, including Business Continuity measures and disaster recovery for systems, data and information.
- Liaise and develop excellent relationships with third party organisations, such as practice solicitors, accountants, bank manager and patients on behalf of the Partners
- Ensure an effective communication system is implemented and used across the Practice and within the Partnership.
- Represent the Practice at external meetings including Practice Manager Forums, NHS England, BNSSG ICB, GP Collaborative Board and PCN.
- Market and promote the Practice, developing a Practice Brand and raising a positive profile within the local community.
- Preparing a Practice Business Plan, Annual Report and practice aims and objectives as required by the partners.
- Ensure Information Governance policies are up to date, accurate and compliant.
Finance
- Ensure the profitability of the Practice and that high quality, robust, transparent financial procedures are developed and adhered to. Develop reports to support decision making and track progress against plans and objectives.
- Ensure that all potential income streams are investigated. Manage the instigation and ongoing performance of Enhanced Services, submitting claims for payment as required.
- Prepare business cases in support of new business opportunities and work with the Partners in respect of negotiations and implementation.
- Ensure the profitability of the Practice and that high quality, robust, transparent financial procedures are developed and adhered to. Develop reports to support decision making and track progress against plans and objectives
- Ensures that income is maximised and that claims are processed promptly.
- Provide and interpret financial reports to the Partners as required
- Ensures that the Practice achieves VFM with respect to utilities
NHS and statutory obligations
- To keep up to date with NHS developments both in the local health care system and nationally that might impinge on the Practice or individual partners and offering options for consideration by the partners
- To ensure the practice meets statutory obligations regarding health, safety and risk management.
- To ensure the practice meets the standards necessary for ongoing registration with the Care Quality Commission
- To ensure the practice meets statutory obligations regarding health, safety and risk management
- To take the lead role in development and adherence to practice risk management procedures and protocols
- To lead on all confidentiality issues relating to data and data sharing enabling patients to opt in or opt out of data sharing.
Premises, equipment and supplies
- To ensure that the building is well maintained, is compliant with all legislation and meets the needs of patients, and staff
- To ensure that staff and building occupants are aware of security and fire procedures and these are correctly followed
- To oversee the provision of cleaning and facilities and service management and ensure all contracts are up to date and reviewed annually
- To oversee the ordering of supplies and equipment including clinical supplies
- Ensure appropriate insurance of premises, equipment and stock.
- Liaise with Practice Nurses and administration team to ensure appropriate testing and calibration of clinical equipment as appropriate.
Care Quality Commission:
- Advise the partners on action needed to maintain compliance with the CQC requirements, and ensure the practice systems and procedures meet the Essential Standards.
- Ensure policies and procedures are updated and maintained.
- Manage the process by which the Practice maintains registration under the CQC.
- Support the partners through any inspection visits from the CQC.
- Implement and follow up any action or improvements required by the CQC in order to maintain registration.
- Assist with filing and paperwork trails to support procedures using GP Team Net.
- Manage and prepare for inspection visits.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential,
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet the needs of patients, staff and the Practice.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly
Person Specification
Experience
Essential
- 1) Previous management experience
- 2) Experience in dealing with external organisations at a management level
- 3) Comprehensive Information Technology experience
- 4) Experience in people management and in dealing with members of the public.
- 5)Experience with business, financial and organisational management.
Desirable
- 1) Previous experience in a management or supervisory role within a primary care organisation.
Skills and Qualities
Essential
- 1) Enthusiastic, flexible and committed to excellence.
- 2) The ability to work autonomously and initiate/self direct own workload.
- 3) Excellent communication, team working and interpersonal skills.
- 4) Enthusiasm, commitment, self motivation and drive.
- 5) Resilient to pressure.
Person Specification
Experience
Essential
- 1) Previous management experience
- 2) Experience in dealing with external organisations at a management level
- 3) Comprehensive Information Technology experience
- 4) Experience in people management and in dealing with members of the public.
- 5)Experience with business, financial and organisational management.
Desirable
- 1) Previous experience in a management or supervisory role within a primary care organisation.
Skills and Qualities
Essential
- 1) Enthusiastic, flexible and committed to excellence.
- 2) The ability to work autonomously and initiate/self direct own workload.
- 3) Excellent communication, team working and interpersonal skills.
- 4) Enthusiasm, commitment, self motivation and drive.
- 5) Resilient to pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
