Medical Receptionist and Practice Administrator

Job summary

Alderley Edge Medical Practice are looking for an enthusiastic, understanding, flexible, well-organised person to join our busy Doctors surgery as a Medical Receptionist and Practice Administrator. We are looking for someone who can work on a Thursday and Friday from 14.00-18.30 across both our Alderley and Prestbury surgeries.

We have two sites, one in Alderley Edge Village and one in Prestbury Village, serving around 8500 patients. We have a fabulous and experienced team of Receptionists, led by our Reception Manager, Rachel.

The practice clinical team consists of 6 GP Partners, 1 Salaried GP, GP Registrars (depending on rotations), 3 Practice Nurses and 2 Healthcare Assistants who are all supportive and caring.

The right candidate will be able to join the NHS Pension Scheme, and take 20 days annual leave (pro-rata) including bank holidays. After one year of service you will be entitled to the uniform vouchers scheme and we have various other benefits and insentives.

Previous experience of working in a GP Practice is preferable but not essential as training can be provided. Only shortlisted candidates will be contacted.

Main duties of the job

o Coordinating /tracking insurance /form activities including the administration of Subject Access Requests

o Coordinating the practice diary for medical students

o Supporting in the arranging Patient Participation Group meetings

o Circulation and recording of safety alerts

o Supporting with practice surveys/questionnaires and collation of results

o Provide additional cover to the wider admin and reception teams from time to time as required.

o Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

o Process patient requests for appointments /repeat prescription requests

o Initiate contact with and respond to requests from patients, team members and external agencies

o Input data into the patients healthcare records as necessary

o Data entry of new and temporary registrations and relevant patient information as required

o Manage all queries as necessary in an efficient manner

o Manage all queries as necessary in an efficient manner

o Support all clinical staff with general tasks as requested

o Scan patient-related documentation and attach scanned documents to patients healthcare records

o Complete opening and closing procedures in accordance with the duty rota

About us

Alderley Edge Medical Practice is based in Alderley Edge Medical Centre at the Festival Hall. The practice looks after over 8,500 patients. The surgery offers excellent facilities for both patients and staff in a purpose built modern building in the heart of Alderley Edge. Clinical services are provided by teams of doctors, practice nurses and health care assistants. The practice is administered by a team of support staff. We are a forward thinking practice who want to provide the best service to our patients and the best for our staff that are caring, committed and loyal to the practice.