Care Co-Ordinator

Job description

Job responsibilities

Key Responsibilities:

To ensure all medicine requests and queries are dealt with in a polite and confidential manner

To ensure medicine requests from patients, hospitals, pharmacies and care home are dealt with and added to the signing list- medication query list in an efficient and timely manner following the Repeat Prescription Request Process in the Medicines Management Policy

To support the management of requests sent through the Practice Website/NHS App

To ensure all patients have a nominated Pharmacy where possible

To ensure Prescriber is correct and updated / re-authorised as appropriate

To highlight any queries or requests for medicines not on patients current list to Pharmacy Technician or Clinical Pharmacist as appropriate

To highlight any urgent requests for medicines to Pharmacy Technician or Clinical Pharmacist as appropriate

To highlight any patients requesting medicines too early, irregularly or inappropriately to Pharmacy Technician or Clinical Pharmacist as appropriate

To ensure need for blood tests, blood pressure and / or weight is reviewed and relevant appointment is made or highlighted to Pharmacy Technician or Clinical Pharmacist as appropriate

To highlight need for medication, respiratory, diabetic, contraceptive or similar review to appropriate Clinician, Pharmacy Technician or Clinical Pharmacist as appropriate

To ensure repeat medicines are synchronised whenever possible to minimise number of requests received from patient

To highlight any out of date medicines on repeat list to Pharmacy Technician or Clinical Pharmacist as appropriate

To ensure good communication with all our local pharmacies particularly regarding dosette box patients, supply issues and general queries

To provide administrative support for the GPs, Clinicians, Clinical Pharmacist, Pharmacy Technician, PCN Pharmacists and CCG Pharmacists where possible

To ensure the correct protocols are followed for reporting prescribing errors and ensuring an NRLS is completed

Any other duties as appropriate.

Person Specification

Qualifications

Essential

• GCSE in English and Maths

Personal Qualities

Essential

• Reliable, motivated, and proactive
• Friendly, approachable, and patient-focused
• High level of accuracy and a commitment to safe practice
• Flexible and adaptable to the changing needs of the practice
• Positive attitude and willingness to learn

Experience

Essential

• Strong administrative skills with excellent attention to detail
• Good understanding of confidentiality, data protection, and safeguarding requirements

Desirable

• Experience working in a GP practice, pharmacy, or similar healthcare/administrative setting
• Understanding of repeat prescribing processes and medication terminology
• Confident using clinical systems (EMIS) or ability to learn quickly

Skills and Abilities

Essential

• Accurate data entry and ability to manage high volumes of requests
• Strong organisational skills with the ability to prioritise tasks effectively
• Clear, professional communication skillsboth written and verbal
• Ability to work calmly under pressure and meet deadlines
• Problem-solving skills and confidence seeking clarification from clinicians when needed
• Ability to work independently and as part of a busy, multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crouch Oak Family Practice

Address

45 Station Road

Addlestone

Surrey

KT15 2BH

Employer's website

http://crouchoak.nhs.uk/ (Opens in a new tab)