Receptionist

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: Receptionist

REPORTS TO: Practice Manager

BASE: Toddington Medical Centre, Luton Road, Toddington, LU5 6DEJob Summary:To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide assistance to the Practice team to aid the smooth and efficient running of the Practice and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Job Responsibilities: Reception:

• Answering appointment calls, prescription queries, test result calls and general queries, correctly and professionally.
• To be able to use system1 to book appointments.
• Process appointment requests for today and for future appointments from patients by telephone, online and in person.
• Process repeat prescription requests in accordance with Practice guidelines, paper and online prescriptions.
• Registration of new patients both online and paper.
• Receive and book requests for home visits.
• Have a thorough knowledge of all Practice procedures.
• Work in accordance with written protocols.
• To be able to send and complete tasks.
• Set up patients with on line access.
• Data entry and update of medical records e.g. patient registration change of address.
• To be able to open the post and scan it onto the system.
• To be able to respond to emails and forward them on appropriately if required.
• Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers, this could be face to face and online.
• Be able to cover all reception positions as necessary, with the flexibility to cover staff absences during sickness and holiday leave as required.

General Tasks:

• Ensure building security by having a thorough knowledge of doors, windows and alarm system and follow the Practices procedure for opening and closing the surgery.
• Ensure the reception area and other administrative areas are kept clean and tidy.
• Any other reasonable tasks allocated by the Doctors or Practice Manager or senior receptionist.

Desirable:

• Scanning on letters and coding accurately.
• Prescription clerk knowledge and willingness to learn if you don't.
• Medical records in/out process.
• Note summarising paper records onto electronic record.
• The release of medical records.
• The use of NHS software such as e-consult, AccuRx

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:Assist in promoting and maintaining their own and others health, safety and security as defined in the Practices Health & Safety Policy, to include:

• Use personal security systems within the workplace according to Practice guidelines.
• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity:Support the equality, diversity and rights of patients, carers and colleagues, to include:

• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development:Participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:Strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:Recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Receptionist - Person Specification

Essential

Desirable

Academic/ Vocational Qualifications

Good standard of general education, including a recognised qualification in maths and English

Excellent written and spoken English

GCSE mathematics & English (Cor above)

Eligibility

Eligible to work in the UK

Disclosure and Barring Service (formerly known as CRB) check clearance

Experience

Experience of dealing with the general public

Previous experience working in a public reception environment

Desired previous NHS experience with System 1.

Knowledge/ Skills

Excellent keyboard and computer skills

Excellent communication and social skills

A computer and or typing qualification e.g. RSA

Qualities/ Attributes

An understanding, acceptance and adherence to the need for strict confidentiality.

Understanding of equality and diversity in the public sector.

Ability to listen and be non-judgmental.

Ability to use own judgement, resourcefulness and common sense.

Ability to work without direct supervision and determine own workload priorities.

Able to multitask and work under pressure in a changing environment.

Able to work as part of an integrated multi-skilled team.

Good team player and flexible.

Other

Able to work at the desired times.

Able to attend education and training outside normal working hours.

Good standard of personal presentation and hygiene.

Positive and friendly persona.

Person Specification

Experience

Essential

• Experience with working in General Practice or the NHS in general.

Desirable

• Having worked in General Practice before, and have knowledge of system 1 and other NHS software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Toddington Medical Centre

Address

Luton Road

Toddington

Dunstable

Bedfordshire

LU5 6DE

Employer's website

https://www.toddingtondoctors.co.uk (Opens in a new tab)