GP Receptionist

Job summary

Job description

Overview

Following staff progression; an exciting opportunity has opened up at Darley Dale Medical Centre to join our Patient Services Team (Reception)

The successful applicant will deliver reception duties (with some administration support) to a high standard, delivering excellent patient service and ensuring the Practice is effective & efficient.

We are based across three sites at Darley Dale, Winster & Youlgreave, with 8,900 patients in our care and fortunate to be based in the beautiful Derbyshire Dales near the hustle & bustle of Matlock.

Main duties of the job

The vacancy is full time, 37 working hours per week, with one hour for lunch.

Overview of Patient Services (Reception) Duties:

1. Reception desk: all patient facing enquiries

2. Telephony: booking appointments & patient enquiries

3. Workflow: managing clinical requests

4. Prescriptions: processing, medication reviews & enquiries

5. Registrations: temporary patients

6. Reception Administration: co-ordination of online services, patient visits allocation, email management and support to both clinical & non-clinical staff

Essential Skills & Qualities:

1.Outstanding work ethic

2.Excellent customer service skills

3. Strong IT skills: outlook, internet, word, excel, PowerPoint

4. Reception/Administration work experience

5. Excellent communication skills

Desirable Skills & Qualities:

1.Reception experience

2.Telephony experience

3. Systmone experience

Work Ethic:

Reliable

Flexible

Highly motivated

Positive

Team player

Driven to exceed objectives

Working Pattern (negotiable):

• Monday 08:00am until 16:00pm
• Tuesday 07:15am until 15:45pm
• Wednesday 10:00am until 18:30pm
• Thursday 07:30am until 16:00pm
• Friday 10:00am until 18:30pm

About us

Our Team:

• Practice Manager
• Nurse Manager
• Assistant Practice Manager
• Patient Services Manager
• Hillsites & Dispensing Manager

8 Patient Services & support staff

6 Dispensing staff

4 GP Partners & 6 GP's

11 Nursing staff

Working Environment:

We promote a professional, positive, friendly & hardworking environment for all staff.

We are transparent, approachable and open to improvements to develop the Practice for both staff & patients.

Benefits:

25 days annual leave (pro-rota)

8 bank holidays (pro-rota)

Pension

Professional environment

Supportive team

Effective induction & training package

Ongoing development opportunities

Full time, 37 working hours per week, with one hour for lunch

The successful applicant will be provided with a full induction & training plan, coaching & support, working rota & detailed how to guides.

Work remotely

• No