Job summary
First point of contact with patients to book appointments and signpost to other services. Busy surgery with 18,000 patients. Will work as part of a team of 11 part-time staff.
Main duties of the job
- Making appointments and signposting patients
- Prescription enquiries
- Giving out results
- General enquiries
About us
- Largest single-site GP Practice in South Gloucestershire
- Friendly Practice team
- Near good transport links
- Flexible working
Job description
Job responsibilities
- Making appointments and signposting patients
- Prescription enquiries
- General enquiries
- Giving out results
- Registrations
Job description
Job responsibilities
- Making appointments and signposting patients
- Prescription enquiries
- General enquiries
- Giving out results
- Registrations
Person Specification
Qualifications
Essential
- * GCSE grade C or above
- * Good standard of general eduction
Desirable
- * NVQ II in Customer Service
- * AMSPAR Receptionist certificate
- * CLAIT Qualification
Skills
Essential
- * Excellent communication skills (written & oral)
- * IT skills
- * Clear, polite telephone manner
- * Time management and the ability to work to deadlines
- * Problem solving skills
- * Interpersonal skills
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Person Specification
Qualifications
Essential
- * GCSE grade C or above
- * Good standard of general eduction
Desirable
- * NVQ II in Customer Service
- * AMSPAR Receptionist certificate
- * CLAIT Qualification
Skills
Essential
- * Excellent communication skills (written & oral)
- * IT skills
- * Clear, polite telephone manner
- * Time management and the ability to work to deadlines
- * Problem solving skills
- * Interpersonal skills
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of reception work
- Experience of working within General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
