Job summary
An exciting opportunity has arisen for a self-motivated individual to join our medical secretary team. This role will be primarily based at our Great Horton surgery but will require travel to our other sites.
Main duties of the job
To provide comprehensive secretarial and administrative support to clinicians and the wider practice team, ensuring the efficient processing of referrals, correspondence, and patient records. The role helps maintain smooth day to day operations within the practice and supports high-quality patient care through timely and accurate communication.
About us
We are a caring, committed team aiming to improve the health
of our community by delivering high-quality patient care while maintaining a
fulfilling work environment, dedicated to our Investors in People
accreditation.
At The
Ridge, teamwork is deeply ingrained, ensuring exceptional care for our
patients.
The
practice is committed to sustainability. We participate in the Green Impact
Scheme and actively seek to reduce our carbon footprint.
As a
Disability Confident employer, we are committed to:
- Inclusive, accessible recruitment
- Promoting
vacancies broadly
- Offering
interviews to disabled applicants
- Providing
necessary adjustments
- Supporting employees with disabilities or long-term health conditions
Whats in
it for you?
- Generous
annual leave, increasing with service (recognising NHS continuous service)
- NHS
pension scheme access
- 24/7
employee assistance programme
- NHS staff
discounts
- Cycle to
work scheme
- Onsite
mental health first aider
- Onsite
gym equipment for staff
- Onsite
parking
At The Ridge, we believe in supporting our staff just as much as our patients. We offer opportunities for personal growth, a strong sense of community, and a culture that values each team members contributions. If you're passionate about making a difference, wed love for you to join our team!
Job description
Job responsibilities
Key Responsibilities
Performance Maximisation
- Provide accurate and timely typing of referral letters, clinic notes, and reports.
- Arrange and process electronic referrals to NHS and non-NHS secondary care providers.
- Maintain and update electronic patient records, ensuring completeness and accuracy.
- Perform general administrative duties, including photocopying, emailing, shredding, and post distribution.
- Assist with arranging patient appointments and support day to day operations within the clinical team.
- Contribute to the Coding Team by scanning, coding, and uploading hospital correspondence and insurance reports, and by summarising medical records.
Communication
- Provide secretarial support to all clinical staff , maintaining confidentiality and professionalism at all times.
- Liaise with external agencies and secondary care providers to manage referrals, chase queries, and resolve issues on behalf of clinical staff.
- Circulate important information and updates to the wider practice team to ensure consistency and awareness.
- Take accurate minutes at staff meetings and prepare agendas as required.
- Collaborate with colleagues to cover workloads and maintain seamless service during absences, sharing best practices and providing support where needed.
Leading
- Take ownership of assigned responsibilities and demonstrate initiative in resolving issues.
- Demonstrate effective time management by prioritising tasks, meeting deadlines, and managing workload independently.
- Consistently adhere to practice policies, procedures, and professional standards, modelling positive behaviours and a proactive attitude.
Health & Wellbeing
- Maintain a tidy, safe, and organised working environment in line with health and safety regulations.
- Participate in workplace wellbeing initiatives and check-ins, recognising the importance of mental and emotional health in a busy working environment.
- Raise concerns where appropriate and seek support when facing challenges, encouraging a healthy, open working atmosphere.
- Uphold safeguarding responsibilities in line with the practice's policies available on PeopleHR.
Values & Culture
- Embody and promote the core values outlined in the Practice Overview and Strategy, including being Friendly, Caring, Innovative, Open, and Team-focused.
- Role model the behaviours promoted through the Practice Development Framework and contribute to building a learning, supportive culture.
- Foster a collaborative culture by actively supporting colleagues across departments, breaking down silos, and working together to achieve shared success.
- Support a culture of learning and knowledge-sharing by contributing to the training and onboarding of new employees, as well as supporting the ongoing development of existing team members.
Additional Information
This job description is not intended to be exhaustive. The post-holder may be required to undertake other duties from time to time, as reasonably required by the practice, to meet the evolving needs of the organisation.
Job description
Job responsibilities
Key Responsibilities
Performance Maximisation
- Provide accurate and timely typing of referral letters, clinic notes, and reports.
- Arrange and process electronic referrals to NHS and non-NHS secondary care providers.
- Maintain and update electronic patient records, ensuring completeness and accuracy.
- Perform general administrative duties, including photocopying, emailing, shredding, and post distribution.
- Assist with arranging patient appointments and support day to day operations within the clinical team.
- Contribute to the Coding Team by scanning, coding, and uploading hospital correspondence and insurance reports, and by summarising medical records.
Communication
- Provide secretarial support to all clinical staff , maintaining confidentiality and professionalism at all times.
- Liaise with external agencies and secondary care providers to manage referrals, chase queries, and resolve issues on behalf of clinical staff.
- Circulate important information and updates to the wider practice team to ensure consistency and awareness.
- Take accurate minutes at staff meetings and prepare agendas as required.
- Collaborate with colleagues to cover workloads and maintain seamless service during absences, sharing best practices and providing support where needed.
Leading
- Take ownership of assigned responsibilities and demonstrate initiative in resolving issues.
- Demonstrate effective time management by prioritising tasks, meeting deadlines, and managing workload independently.
- Consistently adhere to practice policies, procedures, and professional standards, modelling positive behaviours and a proactive attitude.
Health & Wellbeing
- Maintain a tidy, safe, and organised working environment in line with health and safety regulations.
- Participate in workplace wellbeing initiatives and check-ins, recognising the importance of mental and emotional health in a busy working environment.
- Raise concerns where appropriate and seek support when facing challenges, encouraging a healthy, open working atmosphere.
- Uphold safeguarding responsibilities in line with the practice's policies available on PeopleHR.
Values & Culture
- Embody and promote the core values outlined in the Practice Overview and Strategy, including being Friendly, Caring, Innovative, Open, and Team-focused.
- Role model the behaviours promoted through the Practice Development Framework and contribute to building a learning, supportive culture.
- Foster a collaborative culture by actively supporting colleagues across departments, breaking down silos, and working together to achieve shared success.
- Support a culture of learning and knowledge-sharing by contributing to the training and onboarding of new employees, as well as supporting the ongoing development of existing team members.
Additional Information
This job description is not intended to be exhaustive. The post-holder may be required to undertake other duties from time to time, as reasonably required by the practice, to meet the evolving needs of the organisation.
Person Specification
Essential Skills and Competencies
Essential
- Proven ability to manage and prioritise a varied workload while maintaining accuracy and attention to detail under pressure.
- Diligent in handling, filing, and tracking documents and post to ensure records are accurately maintained and securely stored.
- Proficient in the use of scanning equipment, NHSmail, and clinical systems such as SystmOne.
- Strong understanding of GDPR and information governance, with a commitment to maintaining confidentiality when managing sensitive patient information.
- Flexible and adaptable to changing workloads, with the ability to provide support across different practice sites when required.
- Familiarity with Bradford referral systems and related administrative processes.
Person Specification
Essential Skills and Competencies
Essential
- Proven ability to manage and prioritise a varied workload while maintaining accuracy and attention to detail under pressure.
- Diligent in handling, filing, and tracking documents and post to ensure records are accurately maintained and securely stored.
- Proficient in the use of scanning equipment, NHSmail, and clinical systems such as SystmOne.
- Strong understanding of GDPR and information governance, with a commitment to maintaining confidentiality when managing sensitive patient information.
- Flexible and adaptable to changing workloads, with the ability to provide support across different practice sites when required.
- Familiarity with Bradford referral systems and related administrative processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
