Job summary
We're on the lookout for friendly,
reliable, and caring individuals to join one of the largest health centres in
Bradford! No NHS experience? No problem! If you've got great people skills and
a passion for helping others, we want to hear from you.
Flexible Hours: Ranging between 23.5 - 37.5 hours
per week (Monday to Friday)
Express Your Interest by: Friday 7 March 2025, 12:00 noon
Next Steps? If shortlisted, you'll be invited to
our open event on Wednesday 12 March 2025!
Ready to make a difference? Email RidgeHRTeam@bradford.nhs.uk with a short paragraph about yourself today!
Main duties of the job
As a Care & Appointments Navigator, you will play a key role in ensuring patients receive the right support at the right time. Your responsibilities will include:
- Care Navigation Assist and direct patients efficiently and courteously, helping them access the appropriate healthcare service or professional.
- Patient Support Provide a welcoming and friendly experience for all patients and visitors, whether in person or over the phone, ensuring excellent customer service.
- Team Assistance Support the practice team with general administrative and operational tasks to keep everything running smoothly.
- Promoting Values Foster a positive work environment by embodying our core values:
- Friendly Create warm, approachable interactions.
- Caring Show empathy and attentiveness in every interaction.
- Open Promote honest and transparent communication.
- Innovative Embrace change and seek ways to improve.
If you're reliable, caring, and great with people, wed love to hear from you!
About us
We are a caring, committed team aiming to improve the health
of our community by delivering high-quality patient care while maintaining a
fulfilling work environment, dedicated to our Investors in People
accreditation.
At The
Ridge, teamwork is deeply ingrained, ensuring exceptional care for our
patients.
The
practice is committed to sustainability. We participate in the Green Impact
Scheme and actively seek to reduce our carbon footprint.
As a
Disability Confident employer, we are committed to:
- Inclusive, accessible recruitment
- Promoting
vacancies broadly
- Offering
interviews to disabled applicants
- Providing
necessary adjustments
- Supporting employees with disabilities or long-term health conditions
Whats in
it for you?
- Generous
annual leave, increasing with service (recognising NHS continuous service)
- NHS
pension scheme access
- 24/7
employee assistance programme
- NHS staff
discounts
- Cycle to
work scheme
- Onsite
mental health first aider
- Onsite
gym equipment for staff
- Onsite
parking
At The Ridge, we believe in supporting our staff just as much as our patients. We offer opportunities for personal growth, a strong sense of community, and a culture that values each team members contributions. If you're passionate about making a difference, we'd love for you to join our team!
Job description
Job responsibilities
Reception and Patient Care Navigation:
- Develop and maintain a thorough knowledge of all practice procedures and work in accordance with written protocols.
- Provide an effective and efficient reception service to patients and visitors.
- Liaise with the reactive admin team to delegate general inquiries, explain procedures, and schedule appointments.
- Direct patients to the appropriate clinician or service, ensuring understanding of practice services.
- Explain practice arrangements and procedures to new patients and temporary residents, ensuring protocols are followed.
- Receive and make telephone calls, ensuring accurate and timely recording and delivery of messages.
- Enter home visit requests into the clinical system, recording all relevant details and referring to the Duty Doctor when necessary.
- Process paper repeat prescription requests via the red box when working on the front desk.
- Act as a chaperone for clinicians when required.
Administrative Support:
- Assist with general administrative duties and liaise with the reactive and proactive admin team to ensure smooth operations.
- Complete all mandatory training and maintain knowledge of telephone and other office systems.
- Show/teach other staff members job responsibilities as needed.
- Provide holiday and sickness cover for other members of the Care & Appointments Navigation team.
Premises Management:
- Ensure building security, including knowledge of doors, windows, and alarms.
- Open the premises in the morning, preparing for the day, and secure it at the end of the day.
Confidentiality:
- Maintain confidentiality regarding patient, staff, and practice information.
- Share sensitive information only with authorised personnel in accordance with practice policies.
Health & Safety:
- Promote and maintain health, safety, and security in the workplace.
- Use personal security systems according to practice guidelines.
- Identify, manage, and report risks in work activities, including infection control hazards.
- Undertake infection control training annually and contribute to cleanliness and tidiness in patient and work areas.
Equality and Diversity:
- Act in a way that respects the privacy, dignity, needs, and beliefs of all individuals.
- Promote an inclusive, non-judgmental, and welcoming environment for patients, carers, and colleagues.
Personal and Professional Development:
- Participate in training programs and annual performance reviews.
- Take responsibility for personal and professional development, including maintaining a record of achievements.
- Share skills and activities with others undertaking similar work.
Quality and Communication:
- Contribute to quality improvement by reflecting on individual and team performance.
- Communicate effectively with team members, patients, and carers.
- Alert team members to issues of quality, risk, or service improvement.
- Participate in audits and apply practice policies, standards, and guidance.
Safeguarding:
- Recognise the responsibility to safeguard adults, children, and young people from abuse and neglect.
- Act in accordance with the practices safeguarding policies and report any concerns appropriately.
Job description
Job responsibilities
Reception and Patient Care Navigation:
- Develop and maintain a thorough knowledge of all practice procedures and work in accordance with written protocols.
- Provide an effective and efficient reception service to patients and visitors.
- Liaise with the reactive admin team to delegate general inquiries, explain procedures, and schedule appointments.
- Direct patients to the appropriate clinician or service, ensuring understanding of practice services.
- Explain practice arrangements and procedures to new patients and temporary residents, ensuring protocols are followed.
- Receive and make telephone calls, ensuring accurate and timely recording and delivery of messages.
- Enter home visit requests into the clinical system, recording all relevant details and referring to the Duty Doctor when necessary.
- Process paper repeat prescription requests via the red box when working on the front desk.
- Act as a chaperone for clinicians when required.
Administrative Support:
- Assist with general administrative duties and liaise with the reactive and proactive admin team to ensure smooth operations.
- Complete all mandatory training and maintain knowledge of telephone and other office systems.
- Show/teach other staff members job responsibilities as needed.
- Provide holiday and sickness cover for other members of the Care & Appointments Navigation team.
Premises Management:
- Ensure building security, including knowledge of doors, windows, and alarms.
- Open the premises in the morning, preparing for the day, and secure it at the end of the day.
Confidentiality:
- Maintain confidentiality regarding patient, staff, and practice information.
- Share sensitive information only with authorised personnel in accordance with practice policies.
Health & Safety:
- Promote and maintain health, safety, and security in the workplace.
- Use personal security systems according to practice guidelines.
- Identify, manage, and report risks in work activities, including infection control hazards.
- Undertake infection control training annually and contribute to cleanliness and tidiness in patient and work areas.
Equality and Diversity:
- Act in a way that respects the privacy, dignity, needs, and beliefs of all individuals.
- Promote an inclusive, non-judgmental, and welcoming environment for patients, carers, and colleagues.
Personal and Professional Development:
- Participate in training programs and annual performance reviews.
- Take responsibility for personal and professional development, including maintaining a record of achievements.
- Share skills and activities with others undertaking similar work.
Quality and Communication:
- Contribute to quality improvement by reflecting on individual and team performance.
- Communicate effectively with team members, patients, and carers.
- Alert team members to issues of quality, risk, or service improvement.
- Participate in audits and apply practice policies, standards, and guidance.
Safeguarding:
- Recognise the responsibility to safeguard adults, children, and young people from abuse and neglect.
- Act in accordance with the practices safeguarding policies and report any concerns appropriately.
Person Specification
Personal attributes
Essential
- Friendly
- Open
- Caring
- Innovative
- For the team
Qualifications
Desirable
- GCSEs at grade 9 - 4 in English Language and Mathematics (or equivalent)
Disposition
Essential
- Positive attitude
- Reliable
Aptitude, skills and abilities
Essential
- Ability to multitask
- Good organisation skills/ability to manage time effectively
- Attention to detail
- Good communication skills both written and verbal
- Strong computer skills
- Ability to build rapport swiftly
- Ability to work in a team
- Self-motivated
Person Specification
Personal attributes
Essential
- Friendly
- Open
- Caring
- Innovative
- For the team
Qualifications
Desirable
- GCSEs at grade 9 - 4 in English Language and Mathematics (or equivalent)
Disposition
Essential
- Positive attitude
- Reliable
Aptitude, skills and abilities
Essential
- Ability to multitask
- Good organisation skills/ability to manage time effectively
- Attention to detail
- Good communication skills both written and verbal
- Strong computer skills
- Ability to build rapport swiftly
- Ability to work in a team
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
