Care Navigator

The Ridge Medical Practice

The closing date is 04 October 2024

Job summary

An exciting opportunity has arisen for a self-motivated individual to join our Care Navigator Team. This role will be primarily based at our Great Horton surgery but will require travel to our other sites.

We are a caring and committed team whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environments for all and are dedicated to maintaining our investors in people accreditation.

At the Ridge, we have a well ingrained way of working and strong culture of teamwork to make sure that we deliver the very best care for our patients at all times. This is evident in the way in which everyone works and acts daily and the way we run the practice and make decisions about the services we offer and run now and into the future.

The practice is committed to sustainable working and places high regard to our local and wider environment. We are participating in the Green Impact Scheme and are actively looking at ways to reduce our carbon footprint.

As a disability confident employer, we have a commitment to

Ensure our recruitment process is inclusive/accessible

Communicating/promoting vacancies

Offering an interview to disabled people

Anticipating and providing reasonable adjustments as required

Supporting existing employees who acquires a disability or long-term health condition, enabling them to stay in work

Main duties of the job

The primary focus of the role is to provide high quality administrative support and development of the electronic patient record.

Sound interesting? Apply now by copy and pasting this link into your browser:

https://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=20eb41c6-5eef-4cce-b46b-e308d4286b63

About us

Whats in it for you?

Excellent annual leave entitlement which grows with service (NHS continuous service is recognised).

Opportunity to join the NHS pension scheme.

Access to employee assistance programme 24/7 365 days a year.

NHS staff discounts

Cycle to work scheme

Access to an onsite mental health first aider

Onsite gym equipment available for staff use

Onsite parking

Date posted

18 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0451-24-0010

Job locations

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX


Job description

Job responsibilities

Main purpose of job:

Receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Encourage a positive working environment in line with the practice values Friendly, Caring, Open, Innovative and For the team.

Job description

Job responsibilities

Main purpose of job:

Receive, assist, and direct patients (care navigation) in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Encourage a positive working environment in line with the practice values Friendly, Caring, Open, Innovative and For the team.

Person Specification

Experience

Essential

  • Customer Service - 1 year

Qualifications

Essential

  • GCSEs at grade 9 4 in English Language and Mathematics (or equivalent)
Person Specification

Experience

Essential

  • Customer Service - 1 year

Qualifications

Essential

  • GCSEs at grade 9 4 in English Language and Mathematics (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ridge Medical Practice

Address

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX


Employer's website

http://www.theridgemedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Ridge Medical Practice

Address

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX


Employer's website

http://www.theridgemedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Experience and Care Navigation Manager

Julie Hibberd

julie.hibberd@bradford.nhs.uk

01274425625

Date posted

18 September 2024

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0451-24-0010

Job locations

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX


Supporting documents

Privacy notice

The Ridge Medical Practice's privacy notice (opens in a new tab)