Job summary
An exciting opportunity has arisen for a self-motivated individual
to join our Appointments Team. This role will be primarily based at our Great Horton surgery but will
require travel to our other sites.
We are a caring and committed team whose aim is to improve the
health of our community by delivering high quality patient care, whilst
maintaining a fulfilling working environment for all and are dedicated to
maintaining our investors in people accreditation.
At the Ridge, we have a well ingrained way of working and strong
culture of teamwork to make sure that we deliver the very best care for our
patients at all times. This is evident in the way in which everyone works and
acts daily and the way we run the practice and make decisions about the
services we offer and run now and into the future.
The practice is committed to sustainable working and places high
regard to our local and wider environment. We are participating in the Green
Impact Scheme and are actively looking at ways to reduce our carbon footprint.
As a disability confident employer, we have a
commitment to
Ensure our recruitment process is inclusive/accessible
Communicating/promoting vacancies
Offering an interview to disabled people
Anticipating and providing reasonable adjustments as
required
Supporting existing employees who acquires a
disability or long-term health condition, enabling them to stay in work
Main duties of the job
The primary focus of the role is to provide high
quality rota administrative support, being a first point of contact for rota queries within the team and working alongside the Care Navigation team to provide advice and support around access management for the practice.
The successful candidate will be required to work 37.5 hours per week, Monday to Friday between 08:00 - 16:00.
Sound interesting? Apply now by copy and pasting this
link into your browser:
http://theridgemedicalpractice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=7004f7bc-7645-4151-b451-f2bff39cc0c8
About us
Whats in it for you?
Excellent annual leave entitlement which grows with
service (NHS continuous service is recognised).
Opportunity to join the NHS pension scheme.
Access to employee assistance programme 24/7 365 days
a year.
NHS staff discounts
Cycle to work scheme
Access to an onsite mental health first aider
Onsite gym equipment available for staff use
Onsite parking
Job description
Job responsibilities
- To work as part of the Primary Health Care team providing high quality and efficient services.
- Using Microsoft excel to create weekly rotas for Doctors, Registrars, Nurse Practitioners, Physician Associates
- Using Microsoft excel to create weekly room rotas for ALL sites
- Adding clinics to SystmOne weekly, monthly, and yearly (preferably 4 weeks in advance)
- Adding room numbers to templates on SystmOne weekly (including Derm HUB, MSK HUB and informing Epilepsy Team of their allocations)
- E-mail out the Rota weekly to all clinicians on a Friday once all checks have been done, plus print copies to be shared around the practice
- Assist Nursing team managers with the Nurses/HCA templates across the year when required
- Manage the clinical teams Rotas and Appointments to effectively support the smooth day-to-day operation of the organisation.
- Actively manage the daily demand during the day, including managing urgent extras and emergency appointments whilst working alongside the Care Navigation Team.
- Assigning Home visits to all relevant clinicians at the end of morning surgery.
- Balance the demand between surgeries and also facilitating equitable team work support between the clinicians.
- Upkeep of access procedures and protocols and navigation tools for Care Navigation team.
- Using Microsoft excel to record data for comparison and analysis
- Dealing with annual leave requests while taking into account rota needs, site cover etc
- Dealing with Absences for clinical staff and assist with moving the Rota around to make sure everything is covered
- Reporting absences for PCN Paramedics
- Dealing with absences for medical students and assist with cancelling their timetables and what they were due to do
- Creating timetables for students from Leeds University and Bradford University
- Inductions with ALL students
- Print Induction packs out ready for students
- Contacting patients to organise teaching sessions with students
- Organising teaching for students with other medical practices
- Liaising with different universities on placements for students
- Chase feedback for student end of placement meetings
- Creating Induction Timetables for ALL new GPR trainees (usually intakes are mainly February and August) and make sure everything is set up ready for them
- E-mail trainee absences to Post Grad Teams Bradford (Weekly) and Calderdale (Monthly)
- Action Locum/Payment fees and make sure Finance Team have these in time for being paid at the end of the month
- Action/create excel document ready for Finance Team each Academic Year so they know they are claiming/have claimed for correct amount of students
- Actioning a vast number of emails daily
- Dealing with queries, requests from staff
- Unlocking Smartcards for Medical Students
- Any other duties within the team as and when required following suitable training
Job description
Job responsibilities
- To work as part of the Primary Health Care team providing high quality and efficient services.
- Using Microsoft excel to create weekly rotas for Doctors, Registrars, Nurse Practitioners, Physician Associates
- Using Microsoft excel to create weekly room rotas for ALL sites
- Adding clinics to SystmOne weekly, monthly, and yearly (preferably 4 weeks in advance)
- Adding room numbers to templates on SystmOne weekly (including Derm HUB, MSK HUB and informing Epilepsy Team of their allocations)
- E-mail out the Rota weekly to all clinicians on a Friday once all checks have been done, plus print copies to be shared around the practice
- Assist Nursing team managers with the Nurses/HCA templates across the year when required
- Manage the clinical teams Rotas and Appointments to effectively support the smooth day-to-day operation of the organisation.
- Actively manage the daily demand during the day, including managing urgent extras and emergency appointments whilst working alongside the Care Navigation Team.
- Assigning Home visits to all relevant clinicians at the end of morning surgery.
- Balance the demand between surgeries and also facilitating equitable team work support between the clinicians.
- Upkeep of access procedures and protocols and navigation tools for Care Navigation team.
- Using Microsoft excel to record data for comparison and analysis
- Dealing with annual leave requests while taking into account rota needs, site cover etc
- Dealing with Absences for clinical staff and assist with moving the Rota around to make sure everything is covered
- Reporting absences for PCN Paramedics
- Dealing with absences for medical students and assist with cancelling their timetables and what they were due to do
- Creating timetables for students from Leeds University and Bradford University
- Inductions with ALL students
- Print Induction packs out ready for students
- Contacting patients to organise teaching sessions with students
- Organising teaching for students with other medical practices
- Liaising with different universities on placements for students
- Chase feedback for student end of placement meetings
- Creating Induction Timetables for ALL new GPR trainees (usually intakes are mainly February and August) and make sure everything is set up ready for them
- E-mail trainee absences to Post Grad Teams Bradford (Weekly) and Calderdale (Monthly)
- Action Locum/Payment fees and make sure Finance Team have these in time for being paid at the end of the month
- Action/create excel document ready for Finance Team each Academic Year so they know they are claiming/have claimed for correct amount of students
- Actioning a vast number of emails daily
- Dealing with queries, requests from staff
- Unlocking Smartcards for Medical Students
- Any other duties within the team as and when required following suitable training
Person Specification
Aptitude, Skills and Abilities
Essential
- Ability to multitask
- Good organisation skills/ability to manage time effectively
- Attention to detail
- Good communication skills both written and verbal
- Strong computer skills
- Ability to build rapport swiftly
- Ability to work in a team
- Self-motivated
Experience
Essential
- Experience of Microsoft packages - Word and Excel
Desirable
- Experience of working within S1
Personal Attibutes
Essential
- Friendly
- Open
- Caring
- Innovative
- For the team
Disposition
Essential
- Positive attitude
- Reliable
Qualifications
Essential
- GCSE at grade 9 - 4 in English Language and Mathematics
Person Specification
Aptitude, Skills and Abilities
Essential
- Ability to multitask
- Good organisation skills/ability to manage time effectively
- Attention to detail
- Good communication skills both written and verbal
- Strong computer skills
- Ability to build rapport swiftly
- Ability to work in a team
- Self-motivated
Experience
Essential
- Experience of Microsoft packages - Word and Excel
Desirable
- Experience of working within S1
Personal Attibutes
Essential
- Friendly
- Open
- Caring
- Innovative
- For the team
Disposition
Essential
- Positive attitude
- Reliable
Qualifications
Essential
- GCSE at grade 9 - 4 in English Language and Mathematics
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
