Job summary
GP CARE CO-ORDINATOR/RECEPTIONIST.
The Merrywood Practice.
South Bristol.
We are looking for a care co-ordinator/receptionist to join our friendly and high
achieving GP practice in South Bristol.
Have you got good people skills, can you communicate
clearly, do you enjoy the buzz of a busy environment?
Experience is not required but a desire to learn and develop
your skills and knowledge is essential. To
increase your chances of being invited for an interview please make sure you
look at our job description and person specification and complete your
application to show us how you meet our recruitment criteria
Flexibility is essential
15 to 20 hours per
week worked flexibly between 8am and 7pm but will include Friday evenings to 6.30pm.
Salary starting at £10.90 per hour.
If you require further information about the post please
phone Angela Carter on 0117 944 9750
Main duties of the job
To provide an efficient and effective Reception
and Medical Records service to patients and doctors.
About us
We are a GP practice located in the William Budd health centre
on the Knowle West health park in Bristol.
The Merrywood Practice believes that you are important. We want
to help improve your physical, mental and spiritual health both as individuals
and as a community.
Our reception team aims to be responsive to the needs of
patients, doctors and staff in the way that they assist with the processes of
appointments, reports and preventative medical care.
Our nursing team aims to match their skills to the needs of service
users in a professional manner, delivering care in a non- judgemental, whole
person centred way.
Our doctors want to give the best medical care in a way that
treats all individuals with respect and dignity and encourages everyone to
become part of a community that promotes health.
Job description
Job responsibilities
- To
register patients on the computer system as having arrived for their
appointments
- To
follow practice protocols and pathways to ensure consistency of service
- To
make future appointments on the computer system for patients following agreed
pathways and protocols
- To
ask patients agreed questions and signpost to alternative services
- To
issue repeat prescriptions using the clinical computer software, and pass
them to appropriate clinician for electronic signing
- To
act as the initial contact for all persons entering the Health Centre
- To
register new patients, and temporary residents when necessary
- To
answer all telephone enquiries
- To
scan and download documents into patient records
- To
respond to all ad hoc requests for assistance from the Doctors or reception
co-ordinator
- To
contact patients at the request of the doctors
- To
liaise with other health care workers as necessary
- To
monitor the practice e mail account and respond to queries in line with agreed
processes.
In
the absence of the reception co-ordinator, to allocate test results and prescriptions
to doctors.
In the
absence of the care co-ordinator, undertake routine searches for patients
requiring contraceptive & HRT checks.
Job description
Job responsibilities
- To
register patients on the computer system as having arrived for their
appointments
- To
follow practice protocols and pathways to ensure consistency of service
- To
make future appointments on the computer system for patients following agreed
pathways and protocols
- To
ask patients agreed questions and signpost to alternative services
- To
issue repeat prescriptions using the clinical computer software, and pass
them to appropriate clinician for electronic signing
- To
act as the initial contact for all persons entering the Health Centre
- To
register new patients, and temporary residents when necessary
- To
answer all telephone enquiries
- To
scan and download documents into patient records
- To
respond to all ad hoc requests for assistance from the Doctors or reception
co-ordinator
- To
contact patients at the request of the doctors
- To
liaise with other health care workers as necessary
- To
monitor the practice e mail account and respond to queries in line with agreed
processes.
In
the absence of the reception co-ordinator, to allocate test results and prescriptions
to doctors.
In the
absence of the care co-ordinator, undertake routine searches for patients
requiring contraceptive & HRT checks.
Person Specification
Qualifications
Essential
- (i) Ability to work under pressure, and in a sometimes challenging environment
- (ii) Excellent communication skills, written and spoken
- (iii) Aware of patient confidentiality
- (iv) Prepared to be flexible with time and duties
- (v) Able to work as part of a team
- (vi) Experience of working with different IT systems and software packages
Desirable
- (i) Experience of clerical work
- (ii) Experience in a health care setting
Experience
Essential
- (i) Ability to work under pressure, and in a sometimes challenging environment
- (ii) Excellent communication skills, written and spoken
- (iii) Aware of patient confidentiality
- (iv) Prepared to be flexible with time and duties
- (v) Able to work as part of a team
- (vi) Experience of working with different IT systems and software packages
Desirable
- (i)Experience of clerical work
- (ii)Experience in a health care setting
Person Specification
Qualifications
Essential
- (i) Ability to work under pressure, and in a sometimes challenging environment
- (ii) Excellent communication skills, written and spoken
- (iii) Aware of patient confidentiality
- (iv) Prepared to be flexible with time and duties
- (v) Able to work as part of a team
- (vi) Experience of working with different IT systems and software packages
Desirable
- (i) Experience of clerical work
- (ii) Experience in a health care setting
Experience
Essential
- (i) Ability to work under pressure, and in a sometimes challenging environment
- (ii) Excellent communication skills, written and spoken
- (iii) Aware of patient confidentiality
- (iv) Prepared to be flexible with time and duties
- (v) Able to work as part of a team
- (vi) Experience of working with different IT systems and software packages
Desirable
- (i)Experience of clerical work
- (ii)Experience in a health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
