Health and Wellbeing Coach
The Merrywood Practice
This job is now closed
The Merrywood Practice in South Bristol is looking to recruit a part time (15 hours) enthusiastic and self motivated Health and Wellbeing Coach to support our patients to manage their health and wellbeing
It would be great if you have a qualification in coaching or counsellingbut we will provide training if you don't!
If you would like an informal chat about this post please contact Vicki Staatz on 0117 944 9750
Further information about the practice is available on our website https://www.merrywoodpractice.nhs.uk/
Or follow us on twitter @MerrywoodGPs or like us on Facebook https://www.facebook.com/DontCutTheMerrywoodPractice
Main duties of the job
As a Health and Wellbeing Coach you will be a key member of the MDT, potentially working across SWIFT PCN practices to support our work in improving the health of the local population. The post holder will work with patients holistically, considering the whole person. You will use coaching skills to support people with lower levels of patient activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise appropriate services for them. You can support personal choice and ensure the patient understands the accountability of his or her own actions and decisions. As a whole, your role and skills will support and encourage the prevention of developing further illness, or the deterioration of existing long-term conditions and looking after the mental well-being of the patients.
Our list size is approximately 6,800 patients. The practice always achieves maximum Q&OF points, and CQC rated us as good in 2016
The clinical team is currently three GP Partners, four salaried doctors, a GP registrar, a practice clinical Pharmacist, and a skilled nursing team.
We employ a full time strategic business manager and all our own administrative and nursing staff
We are based in Knowle West in Bristol. Knowle West has high levels of Health Inequality which means that the right person has enormous scope to make a difference to people's lives
1. SCOPE AND PURPOSE OF THE ROLE
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence or to build their patient activation - in managing their health and care, to improve their health outcomes and quality of life. Health coaches do this by coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives and providing interventions such as self-management education and peer support
Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a persons needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and Wellbeing Coaches may work with people by phone, by video conference, or face- to-face
Health and Wellbeing Coaches will have access to ongoing supervision, skills development, and support so they are able to further build their skills and experience within the role.
Please note that the Health and Wellbeing Coach role is a non-clinical role
3. PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Take referrals from the wider practice team including GPs, Practice Nurses, Social Prescribers and Clinical Pharmacists who will have identified patients that meet the criteria for Health and Wellbeing coaches.
Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them to implement and achieve their personalised health and wellbeing objectives. This will include sitting in consultation with a patient and providing them with advice, guidance and a management plan, personalised to their individual needs. It could include dietetics and healthy eating, lifestyle medicine and getting active, safe activities and personal coaching and motivation.
Ensure all interventions and coaching are designed to empower patients to be active participants in their own healthcare, empower them to manage their own health and wellbeing, and live independently.
Support and deliver group consultations, with clinical and non-clinical colleagues, implementing new approaches to health across primary care and supporting individuals to access peer support.
Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of improving peoples levels of activation, empowering people to manage their own health and improve their health outcomes.
Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient be referred to an appropriately qualified practitioner.
Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:
o Regular contact with service supervisor
o Refresher training sessions
o Buddying with peers
o Peer support sessions
o 1:1 support from a practitioner with more health coaching experience
o Action Learning Sets
o e-learning to revisit or deepen training
o On-going improvements to systems and processes
Evaluate peoples levels of knowledge, skills and confidence (their Activation level), using tools such as the Patient Activation Measurement (PAM). Focus on those with low levels of activation while recognising that people at other levels of activation may also benefit from health coaching. Measure the impact of the coaching provided, on peoples activation level and adjust activity in response to create a continuous improvement approach.
Identification of people with long term conditions and low knowledge skills and confidence to manage their health and wellbeing
Responsibility for providing support to a cohort of patients who will benefit from proactive health management and care including being the single point of contact for the person or carer to simplify access and coordination of services
Playing a health coaching role; teaching and supporting patients/carers to understand and manage their own conditions and maintain an independent lifestyle through health coaching techniques to encourage patient activation
Supporting the development of personalised patient care plans, liaising with the practice team, patient/carer and the complex care team as appropriate.
Support the delivery of community based public health initiatives such as physical activity, healthy eating and social connectedness.
Build and maintain strong links with the voluntary sector to network and improve partnership working
Proactively supporting practice targets for number of patients who have seen
Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.
Give people time to tell their stories and focus on what matters to me;
Build trust and respect with the person, providing non-judgemental and non- discriminatory support, respecting diversity and lifestyle choices;
Work from a strength-based approach focusing on a persons assets;
Use a structured framework/model approach to coach individuals across a series of sessions to identify what is important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;
Work with the principles of self-management to actively support:
o shared decision making with healthcare professionals;
o effective engagement with personalised health and care plans;
o proactive engagement with self-management education and peer support;
o proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing
o proactive engagement with individually sourced activities and support
o access to a care-coordinator and/or a personal health budget, where needed;
o helping people to understand their activation level when engaging with their health and wellbeing;
Gathering and Reporting Information
Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health and wellbeing coaching on their health and wellbeing;
Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives;
Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred;
Work closely within the MDT and with GP practices within the PCN to ensure that the relevant SNOMED codes to record activity are inputted into clinical systems (as outlined in the Network Contract DES), adhering to data protection legislation and data sharing agreements
Supervision/ Professional Development
We will help to ensure that coaches;
o Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures;
o Have access to individual and/or group supervision;
Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety
Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each others views and meeting regularly as a team;
Act as a champion for health coaching as a part of the PCNs personalised care offer for patients and organisations
Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner;
Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning;
Contribute to the development of policies and plans relating to equality, diversity and health inequalities;
Work in accordance with the practices and PCNs policies and procedures;
Contribute to the wider aims and objectives of the PCN to improve and support primary care.
Knowledge and Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Merrywood Practice
19 March 2021
£24,000 to £28,500 a year
Part-time, Flexible working